A. Answer the questions about the text.

1. Where was Richard's main office?

2. What did MEDEQ stand for?

3. Was outdated equipment used in the office?

4. Could the workers in the office run the equipment?

B. Change these sentences to the questions and then to the negative.

1. We arrived at the office two hours ago.

2. My friend will show me his office.

3. Ann was impressed with office equipment.

4. We saw some phones on the desk.

5. The workers are very efficient.

6. There were some desks in the office.

7. One can see the graph on the wall.

Make these words plural

printer, computer, fax, xerox, telephone, paper-shredder.

4. Use the correct form of the verb to be:

1. This printer ... connected to a computer.

2. These printers ... connected to computers too.

3. These xeroxes ... bought last year.

4. New equipment... bought every year.

5. Many documents ... printed daily.

6. This fax message ... received last week.

Answer the questions using the given information.

1. Are typewriters used in a modern office? Is a typewriter used in a modern office? 2. Are printers used in a modern office? Is a printer used in a modern office? 3. Are computers used here? 4. Are dictionaries used here? 5. Are telephones used here? 6. Is modern equipment used here? 7. Is outdated equipment used here?

No, they aren't. No, it isn't. Yes, they are. Yes, it is. Yes, ... ... … … … …

6. What is used in the office?

Answer the question beginning your answer with the names of the office equipment.

- printers, computers, fax machines, DVD, telephones, xerox, e-mail.

Answer the questions

Model: - Have you used this new computer?

- No, this computer hasn't been used yet.

1. Have they received the fax message from London?

2. Has he bought a printer?

3. Have they printed the documents?

4. Has she written this letter?

5. Have you translated the document?

6. Has Ann done the filing?

Use the sentences in the Future Passive

Model. We need ten more printers. - buy

- Ten more printers will be bought.

1. We need special training (offer).

2. We need more specialists (invite).

3. We need another program (discuss).

4. We need a joint venture (found).

5. We need ten more computers (buy).

Write the sentences in Present Simple or in Present Continuous or in Simple Past

1. He (think) about the layout of his report.

2. They (visit) customers once a month.

3. Luisa (greet) a visitor now.

4. We (open) a new branch last month.

5. He never (take) the rest of the day off.

6. We usually (not, have) lunch at 11 a.m.

7. Our secretary often (write) letters.

8. The salesman (sell) stationery.

9. Hello! Who (call), please?

Office Activities

- see the bank manager about borrowing money; - send the customers reminders (their bills); - send e-mail; - visit the new warehouse; - deal with customers accounts; - show smb about the department; - make an appointment to see smb; - take the minutes at a meeting; - work with the customs officials; - take the rest of the day off; - keep a petty cash book (the petty cash figures come under four headings: postage, travel, stationery and sundries (=that's all the other things); - work (use) a switchboard; - learn the layout of report; - go to a board meeting; - attend a conference; - photocopy the report; - interview new staff; - give orders to smb; - give the memo to smb;

- order the stationery; - save money; - pay bills; - have lunch; - read a magazine; - visit a customer; - entertain a customer; - welcome a visitor; - type a letter (to); - phone smb; - write to smb; - do filing; - take shorthand; - use a printer; - open a branch; - to arrange export; - do market research.

Making an appointment.

Use these expressions to make an appointment.	Use these expressions when you arrive for an appointment.
- I’d like to make an appointment.	- I’m here to see…
- I’d like to arrange a meeting.	- I have an appointment with…
- I’d like to set up a time.	- …is expecting me.

When Richard arrived for his appointment at the publishing company, he spoke to the receptionist first. Then he met with Mr. Carlson. The sentences below paraphrase (use different words to express) some of the things those people said to each other. Find the exact words that Richard, the receptionist, and Mr. Carlson used. Write their sentences next to the paraphrases below. The first answer is given.