III. At the women's clothes department.

Assistant: Can I help you?

Customer: No thank you. ...

Assistant: We have suits on sale. ...

Customer: Which suit do you think is better?

Assistant: It's warm and comfortable.

Customer: I'm afraid it's loose on me. ... Have you got a smaller size?

Assistant: I'm awfully sorry. ... The suits proved to be so popular that we sold out of them last week but we might have some more next week.

Customer: Well, thank you.

Assistant: ...

Customer: Maybe I'll come back later.

Assistant: You're welcome. Come again!

1. It's two sizes too large.

2. I'm just looking around.

3. May I hope that we can be of service to you again in the future, sir?

4. We've run out of the size.

5. You won't find a better bargain in town.

6. I think a wool single-breasted suit is a good bet for the season.

12. Dramatize the situation "At a Shop".

A.

You want to buy some clothes but you can't decide what to buy. Ask the assistant for help, try on the clothes. Explain why you don't want them.

B.

You are the shop assistant. You serve the customer and suggest what to buy. Discuss prices, sizes and colours. Try to persuade the customer to buy something and make a sale.

Use:

For student A: For student B:

Can you wait on me? Can I help you?

Can I get... here? Are you being served?

I'm looking for... What size ... do you take?

What colours have you got it in? This one is on sale.

Have you got it in red? It's only ...

Would you measure me, please? You won't find a better bargain in

town.

Have you got this in size ...?

It doesn't fit. I'm afraid we are out

It's too tight/loose. of them at the moment.

Could I have the next We are expecting more in,

size up/down? maybe next week.

Can I try it on? Any particular colour?

I don't like it. Would you like to try it on?

Can I see something else? Does it fit?

No, thanks. I'll leave it. Would you like to try a

bigger/smaller size?

I'll take/have it.

Thank you for your help. This one comes in grey,

brown and blue.

Discussion points.

1. Shopping is an important human activity.

2. It is worth spending a lot of time to get something cheap.

3. You should never buy things that harm the environment, however cheap or useful they may be.

4. Advertising provides useful information.

5. People often buy things they don't want because they are bargains.

6. Young people do not always buy wisely.

Write a short essay on one of the following topics.

1. Why I Like/Do Not Like Shopping.

2. My Memorable Purchase/Gift.

3. My Method of Shopping.

4. Men's and Women's Shopping Styles.

5. Shopping Styles of the Young and the Elderly.

6. The Presents We Give and Are Given.

7. Why I Never Buy Things in the Market/Boutiques.

What is online shopping?

Online shopping is the process of buying goods and services from merchants who sell on the Internet. Since the emergence of the World Wide Web, merchants have sought to sell their products to people who surf the Internet. Shoppers can visit web stores from the comfort of their homes and shop as they sit in front of the computer.

Consumers buy a variety of items from online stores. In fact, people can purchase just about anything from companies that provide their products online. Books, clothing, household appliances, toys, hardware, software, and health insurance are just some of the hundreds of products consumers can buy from an online store.

Many people choose to conduct shopping online because of the convenience. For example, when a person shops at a brick-and-mortar store, she has to drive to the store, find a parking place, and walk throughout the store until she locates the products she needs. After finding the items she wants to purchase, she may often need to stand in long lines at the cash register.

In contrast, online shopping helps consumers avoid these disadvantages. With online shopping, a person logs onto the Internet, visits the store's website, and chooses the items she desires. The items are held in a virtual shopping cart until she is ready to make her purchase. The shopper can remain in her pajamas as she does her shopping, and the process can be conducted in the wee hours of the morning or late into the night. Online stores never close — they're open 24 hours a day.

Despite the convenience of online shopping, not everyone chooses to purchase items and services online. Some people like the idea of physically going to a store and experiencing the shopping process. They like to touch the merchandise, try on clothing, and be around other people. Online shopping doesn't permit shoppers to touch products or have any social interaction. It also doesn't allow them to take the merchandise home the same day they buy it.

Other people may worry about shopping online because they fear their credit card information will be compromised. Since it's necessary to provide credit card information when purchasing products online, people worry they may become the victims of identity theft. This discourages some consumers from participating in online shopping.

Another reason some consumers avoid shopping online is the fact that they worry that the products they purchase are not accurately portrayed in the website's picture. They worry that the picture of the item may appear one way, but the actual item may look completely different — perhaps of lesser quality. It's also impossible to try on apparel when conducting online shopping.

A consumer has to rely on body measurements in order to make sure the clothing will fit properly. If the clothing arrives in the mail and it's too small, the consumer has to return the item. This is a potential inconvenience that some shoppers may not wish to face.