Search the Internet and outline the pros and cons of outsourcing
13. The CEO of you company is deciding on whether or not to outsource your job and all of those in your department. Write a letter to him/her explaining your feelings on your current situation. Show what you wrote to your groupmates next lesson. Compare your answers.
14. As IT makes the world smaller, the easier it becomes to use different pools of labor in different countries. What do you think of this? What do you think of the following jobs in your country being shifted to cheaper countries?
| § Customer service call centers § Computer software design § Radio and TV shows § An outsourced national leader | § Online English lessons § Banking and financial services § Clothing § Express pizza, curry, sushi delivery |
15. You are the human resources manager for a major international finance company. Your boss has asked you to relocate your department to a country where staff costs are cheaper. Which country will you choose? Talk to the other “HR managers” in the classroom about where they want to go and why. Talk also about your feelings on being relocated.
UNIT 2. BANKS IN COURT OVER CHARGES TO CUSTOMERS
A. BEFORE LISTENING
Practice the pronunciation of the following words taken from the text which you are going to listen.
Microscope, fairness, charges, authorized, overdraft, high, competition, watchdog, to launch, unauthorized, unfair, relative, greatly, leading, overdrawn, permission, bounced, cheque, industry analysts, actual, especially, process, to be computerized, rarely, human, penalty, to boost, revenue, false, misleading, to lie, to deter, to vote, feet.
Give Russian equivalents to the following English words and word combinations.
To be placed under the microscope, to go over smb’s authorized overdraft limits, fairness, charges to customers, customer complaints, competition watchdog, the Office of Fair Trading, to launch a court case against the banks, unauthorized overdrafts, to determine, to be unfair, to be too high relative to the costs, to be greatly disputed, a test case, to settle the issue once and for all in court, to go overdrawn, to get permission, to go in the red, to fine customers, a single bounced cheque, to involve human decision-making, overdraft penalties, to boost the revenue, to rule against the banks, to be forced to repay, penalty charges, to date back, to be prevented from smth, to make false or misleading statements, to lie, to deter account holders from smth, to reclaim unauthorized overdraft charges, to call on the public, to switch banks, to vote with one’s feet.