Arranging a Conference at a Hotel

– Hello, John White speaking.

– Good morning. I'd like to speak to Head of Corporate Travel.

– I 'm listening to you.

– I'm a manager of IDP's travel service.

– Can I help you?

– I would like to organize the work seminar in or near Vienna, Austria.

– There are no problems. How many participants would you like to invite?

– There would be 20 senior managers: 12 male and 8 female of the ages from 25 to 48.

– What nationality are they?

– Most of them are from America and others are German, Spanish, French, and Swiss.

– There are two hotels, which I think, would be suitable for your needs: The first is Monarch Hotel (5 stars). The second is Dorfmann Hotel (4 stars).

– Ok, we are choosing the Monarch Hotel. If it can suggest us the cars from airport to hotel?

– Yes, I think it's possible. Now I need to know about time you are coming to.

– We are arriving at 5 p.m. Friday, 12 November. And we need for our conference overhead projector, flip chart, Power Point, VCR.

– How about meals: when? and how many?

– We need dinner on Friday. On Saturday - breakfast, lunch and dinner. And on Sunday - breakfast and lunch.

– Do your guests have any special habits?

– Yes, they do. Two participants are vegetarians. Four persons do not drink alcohol. One participant uses a wheelchair. Six participants are smokers.

– Ok, we will do all that you need.

– Thanks for your help. Good Bye.

– Bye.

Dialogue 2

At a Hotel

– Good evening, sir. What can I do for you?

– Good evening. I have a room reserved at your hotel.

– What is your name, please?

– Brown, John Brown.

– Just a moment. I’ll check. Yeah… A single room with private bath and English breakfast for three nights. Is that right, sir?

– Yes, that’s right.

– Just sign the register. Thank you. Here’s your key. Room three-o-seven, it’s on the third floor. The lift is over there. I’ll have your things sent up. You’ll find the information about room services, a coffee shop and restaurants in the directory. There’s also a hairdresser, a newsstand and a boutique just to the left of the reception desk. We also have a revolving cocktail bar on the top floor, and laundry, a swimming pool, and a sauna in the basement.

– Well, I see. That’s very good. What is the time for breakfast?

– Any time between 7 and 9.30. Where are you going to have your breakfast, sir? In your room or in the restaurant?

– I’d rather have it in my room.

– What time, sir?

– At 8 o’clock.

– OK, anything else, sir?

– I’d like to eat here this evening. When is the restaurant closing?

– At 9.30, so you’ve got two hours to have your dinner, sir.

– Fine, thank you. Here is your tip.

– Thanks.

Dialogue 3

At a restaurant

– How may I help you?

– I’d like to have dinner at your restaurant. Is this table vacant?

– Sorry, sir. It has been reserved by telephone. You may sit over there by the window.

– Thanks. Could you bring me the menu, please?

– Yes, here you are. Will you choose a la carte, or will you have the table d’hôte?

– I’d rather take a la carte. What is your specialty?

– You know, the specialty of the day is a steak in vine sauce. What would you like as a starter?

– Some cold fish I think. And some salad.

– What about the main course? I’d recommend you fried salmon with red currant jelly and Brussels sprouts. It’s very delicious.

– I don’t care for Brussels sprouts, I’d prefer it with mashed potatoes.

– What would you like to drink?

– A tankard of beer, please and a small bottle of mineral water.

– What about dessert?

– No, thanks. It will do.

– OK, sir. Your order will be in no time.

Dialogue 4

At a Car Rental Agency

– Yes, sir. What can I do for you?

– I’m on a business trip here and I need a car. Could you let me a car out on hire?

– What sort of a car would you prefer, sir? Big or small? A limousine or a roadster?

– I’d like a small one, say, a sort of a sports car.

– How long are you going to rent a car?

– Until the end of the week, I believe.

– Just a minute, I’ll check. Yes, there is a car you need available. To my mind it will perfectly suit you. It’s new, fast and reliable. We‘d like to offer you this model of a Volvo. May I see your driving license, sir?

– Yes, here you are. Can I sign an agreement?

– Sure. How are you going to pay by credit card or in cash?

– By credit card if you don’t mind. Where is the cash register?

– Oh, just near. The car rental area is just round the corner.

– Thanks a lot.

– You should bring the car back by 6 p.m. оn Saturday.

– Ok.

– Enjoy your trip.

Dialogue 5

At a Filling Station

– Petrol, sir?

– Yes, fill it up. I’m nearly out of petrol.