A) Match the phrasal verbs in the column on the left to the phrases with similar meanings in the column on the right

1) to get through a) to connect

2) to put through b) to be connected

3) to cut off c) to disconnect

4) to hang up d) to wait

5) to hold on e) to put down the receiver

b) Paraphrase the sentences using phrasal verbs :

1. I`m trying to connect you. – I`m trying to___________________.

2. We`ve been disconnected. –We`ve been____________________.

3. I can`t connect to the number. – I can`t______________________.

4. I`ll put down the receiver now. – I`ll ____________________now.

5. Would you like to wait? – Would you like to ________________?

6. Can you speak more loudly? - Can you _____________________?

7. Could you call again later? - Could you _________________later?

X. Here are three telephone conversations. Choose the best word from the brackets to complete each sentence.

- Good morning. This is Pierre Cognet. Could I ________to Mr.Roberts, please? (tell/speak/phone)

- I’m ____________he’s in a meeting.(afraid/scared/unfortunate)

- Ah. Could I____________a message? (ask/send/leave)

- Of course.

- Could you ask him to call me______________? My number is 456-776-284. (back/down/round)

- OK. I’ll tell him you called.

- Thank you

***

- Hello. Is that Anna?

-___________. (Saying/talking/Speaking)

- Hi, Anna. This is Alain. Is this a___________time to call? (fine/good/best)

- Not really, Alain. Could you call back___________? (late/lately/later)

- Ok. I’ll call back after lunch.

- That’s great. Bye.

***

- Hello. Is that Steve Anderson?

- No. Steve’ s not in the office today. Can I ___________a message?

(make/take/plate)

- Oh, I’m calling____________tomorrow’s meeting. I want to confirm that it

starts at 10. (about/for/to)

- Yes, it does. I’ll be there too.

- Ah, good. Thank you. I’ll see you tomorrow then. Bye.

- See you tomorrow. Bye.

XI. In this table make a summary of some telephoning phrases. Compare your answers.

Asking to speak to someone
What you hear if the person is not available
Asking someone to wait
Asking for the other person’s name
Saying that you’ll phone again later

XII. Phone roles. Take turns to be the caller and the receptionist in these situations. Make sure that you finish each conversation in a satisfactory way.

1. The caller wants to speak to Jane Williamson, but her line is busy.

2. The caller wants to speak to George Aranow, who, unfortunately, has left the company.

3. The caller wants to speak to Dave Moss but it’s difficult to hear because there is a lot of interferences on the line.

4. The caller wants to speak to Mrs Baylen, but gets a wrong number.

XIII. Role play.

a.Your name is Lesley Acheson from Sydney, Australia. You met Mr O`Brien from Supermotors Inc. in Australia and said you would call him. Ring Supermotors and ask to speak to him.

b.You are Reginald Johnson, Autoparts Ltd. Ring Sarah Williams at Supermotors Inc. You would like to have your order (AC67745M) one week earlier than agreed.

c.You are interested in importing fresh pineapples from the Philippines. Contact their Fruit Export Council agent in London and find the name and address of the best person to contact.

d.You are Dan Thomson, Megadecorations Inc. Call Susan Chen in Hong Kong. You would like her to confirm that she can meet you at 10 a.m. on Monday 14 in your office.

e.You are Philip Brown. You have an interesting business idea that you want to discuss with Bruno Benetti, a friend of yours. Ring him to arrange a meeting as earlier as possible next week. You would like to take him out for lunch and then talk for an hour or so.

UNIT IV

COMMUNICATIONS

I. Practice the pronunciation of the following words:

precise [ ], communication [ ] , request [ ] ,

media [ ], barrier [ ], certain [ ], observe [ ],

dictate [ ], separate [ ], concise [ ], sincere [ ], courteous [ ], punctuation [ ], adhere [ ],

agenda [ ], digression [ ].

II. Translate the following words and world combination into Russian and learn them by heart:

- concise - courteous

- chairperson - agenda

- action points - to circulate

- to pass on news (information, etc) - to allocate the time