ІV. Вкажіть літеру правильного варіанту пропущеної частини речення (1,6 бала)

1. Regression analysis uses data about a number of variables that are correlated to _____ sales and numbers of employees.

a) reject	b) accept
c) predict	d) judge
e) praise	f) increase

2. If there is a discrepancy between the two forecasts, then managers must redesign HRM programs either to reduce or increase the _____ of employees to meet future demand.

a) reply	b) capacity
c) facility	d) education
e) supply	f) structure

3. Some experts now believe that the highest productivity results _____ only when groups become teams.

a) disappear	b) succeed
c) predict	d) determine
e) occur	f) reveal

4. The factors that _____ the effectiveness of work groups most directly are those found within the group or team itself.

a) damage	b) simulate
c) create	d) persuade
e) achieve	f) influence

5. The type of groups an orga­nization develops depends on the _____ it needs to accomplish and other contextual variables.

a) employees	b) figures
c) tasks	d) results
e) supplies	f) products

6. The _____ characteristic of a self-directed work teamis the extent to which it is empowered by management.

a) defining	b) rising
c) arising	d) modifying
e) decreasing	f) designing

7. _____ that group members have the necessary technical skills to perform a job may be one of a manager's or group leader's most important functions.

a) Supposing	b) Neglecting
c) Ensuring	d) Avoiding
e) Preventing	f) Accepting

8. A work _____ may share a norm related to quality customer service, but individual group members may engage in different behaviours relative to that norm.

a) aspect	b) position
c) situation	d) team
e) location	f) accident

V. Вкажіть літеру правильного визначення кожного терміну (1 бал).

1) Forecasting demand for employees 2) Human resource planning 3) Recruiting 4) Job analysis 5) Human resource management	a) The process of attracting potential new employees to the organization.
b) Programs that typically simulate managerial tasks.
c) Programmes that measure the thoughts, feelings, and actions that define an individual and determine that person’s pattern of interaction with the environment.
	d) The forecasting of an organization’s future demand for employees and the future supply of employees within the organization, and the designing of programs to correct the discrepancy between the two.
e) The process of familiarizing newly hired employees with fellow workers, company procedures, and the physical properties of the organization.
f) All activities that forecast the number and type of employees on organization will need, then find and develop employees with necessary skills.
g) The systematic process of gathering information about important work-related aspects of a job.
h) The process of collecting systematic information about applicants and using that information to decide which applicants to hire.
i) The process of instructing employees in their job tasks and socializing them into the organization’s values, attitudes, and other aspects of its culture.
	j) Predicting how many employees the firm will need in specific jobs in the future.

VІ. Прочитайте текст.

In recent years, there has been a gradual shift to an emphasis on teams and managing them to enhance individual and organizational success. Some experts now believe that the highest productivity results occur only when groups become teams. They see the two concepts as conceptually different, with groups being the more general of the two. All teams are groups, but not all groups are teams.

One major difference between groups and teams revolves around how work is done. Work groups emphasize individual work products, individual accountability, and even individual-centred leadership. In contrast, work teams share leadership roles, have both individual and mutual accountability, and create collective work products.

Regardless of the team designation and platitudes of teamwork, the sales force at Gwatney Chevrolet in Memphis is still a group because its members are responsible solely for their own performance, they are managed individually, they are paid for individual performance, and there is min­imal, if any, collaboration in serving customers.

Contrast these salespersons to the EDS project teams, which indeed are teams. They must use their complementary skills in a highly collaborative fashion to solve customer problems. They share leadership and are evaluated almost totally on the final performance of the overall team effort. Without a common purpose, common objectives, and an agreed-upon common approach, they could not be successful, no matter how good they might be as individual performers.

One useful way to picture any work group is the extent to which it functions like a team.

1) Перепишіть твердження і позначте ті, що відповідають змісту тексту, знаком "+", а ті, що не відповідають змісту тексту, знаком "-" (1,6 бала).

a) Work teams are supposed to increase individual and organizational success.

b) The concept of teams is broader than that of groups.

c) Individuals in a group have a common goal and are mutually accountable.

d) Each team member can be the team leader and is responsible to other members.

e) An effective work team can be exemplified by the sales force at Gwatney Chevrolet in Memphis.

f)Each member of a work group is paid for the results of his or her work.

g) The members of the EDS project teams work jointly when solving client problems.

h) The success of EDS’s project teams is determined by the skills of individual persons.

2) Напишіть запитання до наданих відповідей (за змістом тексту) (1,2 бала).

a. That the highest productivity results occur only when groups become teams.

b. Because its members are responsible solely for their own performance, they are managed individually, and they are paid for individual performance.

c. They are evaluated almost totally on the final performance of the overall team effort.

d. It is the extent to which it functions like a team.