Registration Card / Checking-in form
Card 1
SANDS HOTEL****
With its fine beach facilities and splendid organized entertainment, the Sands Hotel is an ideal choice for families with children.
This lively, spacious hotel is ideally situated right beside a long sandy beach just a few minutes walk from the resort centre. Brightly furnished in a traditional Greek style, comfortable rooms contain 25 suites, 255 singles and doubles with fully-equipped bathrooms. Staff is friendly, helpful and efficient.
Top family attractions include its well run children’s amenities and marvelous entertainment programs. Here you’ll find such facilities as 2 restaurants, a roof-top pool, a sundeck, a fitness room, sauna, massage, disco, and watersports from the beach.
We’ll be glad to see you in our hotel!
Card 2
ZAKHER HOTEL
The Zakher Hotel is an ideal choice for businessmen.
One of the liveliest and largest hotels in the city is conveniently located near the heart of business and shopping districts, and 35 km from the International Airport. The hotel contains 5 comfortable suites, 95 bright single and double rooms with direct-dial telephone, satellite TV, minibar, and private fully-equipped bathrooms. Facilities include 2 restaurants, a coffee shop, 2 clubs, 24-hour room service, secretarial services, parking, laundry, dry-cleaning. Excellent dining facilities and evening entertainment.
We’ll be glad to see you in our hotel!
Card 3
HONEYMOON SUITE
Far from being place used only for sleeping, this enchanting room makes our hotel a favourite place for honeymoon couples. The room is situated on the top floor and is of a high international style. Being comfortable, spacious and elegantly furnished, the room has a private well-fitted bathroom, a radio, a telephone, satellite TV, and a computerized minibar.
The room has also sound-proof windows, air-conditioning and central heating. A bedside panel gives remote control of lightning and signs for "Make Up Room” and “Do Not Disturb”. A large balcony offers a panoramic view of the ocean.
But the sparkle of the room is an exceptionally comfortable king-size bed with water mattress.
And if the guests want anything else, they can always dial room service 24 hours a day.
Card 4
MELISSA HOTEL
Date:5th February
From:Reservations
To:Kate James
Attention:
No. of pages:1
Thank you for your booking of a double room with a private bathroom. I have reserved the room for 18th February for 3 nights as you requested.
Price for the double room including service charges and taxes is £200 per person per night.
Your reservation number is BG015H.
Your room will be ready for occupancy after 12 noon.
If any of this information is incorrect, please contact us immediately. If you have any additional questions, or need to make changes to this reservation, please fax us or call Reservations. Thank you for choosing our hotel and I hope you enjoy your stay.
Regards,
………………
Reservations clerk
Card 5
CASTLE LODGE HOTEL
Date:5th August
From:Reservations
To:Imperial Chemicals
Attention:Miranda Smith, Marketing and Promotions
No. of pages:1
Thank you for the two bookings for Mr. Henry Green and Miss Caroline Lamb. I have reserved the rooms as you requested.
Price for the Executive room including half-board, service charges, and taxes is £165 per person per night and price for the Standard room including half-board, service charges, and taxes is £85 per person per night. The total price including your discount of 10 % will be £526,50.
Your reservation numbers are BR034H and BR035H.
Your rooms will be ready for occupancy after 12 noon.
If any of this information is incorrect, please contact us immediately. If you have any additional questions, or need to make changes to this reservation, please fax us or call Reservations. Thank you for choosing our hotel and I hope you enjoy your stay.
Regards,
………………
Reservations clerk
Cards 6, 7
Registration Card / Checking-in form
Ritz Hotel
Surname……………………………………………………………………….
Forename / First name…………………………………………………………
Home address………………………………………………………………….
Passport number……………………………………………………………….
Nationality……………………………………………………………………..
Purpose of visit………………………………………………………………..
Arrival date……………………………………………………………………
Departure date…………………………………………………………………
Payment method: cash, cheque, company account, credit card (№………….)
Room………………………………… Rate…………………………………
Special requirements………………………………………………………….
Signature………………………………………………………………………
Card 8
Job advertisement
290 roomed Ellerton Hotel****, situated in the centre of Toronto, requires Front Office Manager.
The suitable candidate should have a complete knowledge of computer Front Office systems, be a good team leader possessing training and management skills, have high standards in customer care and sales experience.
In return the hotel offers a competitive salary, free accommodation and medical insurance.
Please send CVs to K. Holcroft, Personnel Manager, 53 St. Ermin’s Street, Toronto, Canada.
Card 9
Covering letter
Dear K. Holcroft
I am writing in reply to your advertisement in this month’s edition of the ‘Hotel and Caterer’ magazine for a Front Office Manager.
As you will see from the enclosed CV, I have had several years experience of this kind of work. After leaving Catering College, I worked at the Copthorne Tara Hotel as a Receptionist, where I checked guests in and out. Last summer I worked in Greece as a Reservation Clerk for Manor Hotel, and greatly enjoyed my work.
I would welcome the opportunity to work for your hotel, and look forward to hearing from you.
Yours sincerely,
…………………….
Card 10
Job advertisement
Tailor-Made Holidays is one of the leading travel agencies specializing in luxury holidays all over the world. We are looking for young men and women to act as Information Clerks abroad.
Aged between 20 and 30, the ideal candidate should have a mature and personable outlook, an outgoing personality, and an ability to cope under pressure. Knowledge of French would be preferable.
In return we offer a competitive salary, free flight, accommodation, and medical insurance.
Please send CVs to Mrs. Marie Clarke, Personnel Manager, 128 Grosvernor Street, London, SWI 3H, Great Britain.
Card 11
Covering letter
Dear Mrs. Clarke
I am writing in reply to your advertisement in this month’s edition of the ‘Hotel and Caterer’ magazine for an Information Clerk.
As you will see from the enclosed CV, I have had several years experience of this kind of work. After leaving Catering College, I worked at the Copthorne Tara Hotel as a Travel Coordinator, where I looked after groups from abroad. Last summer I worked in Greece as an Information Clerk for Cricket Holidays, and greatly enjoyed being responsible for dealing with any difficulties the clients had.
I would welcome the opportunity to work for your organization, and look forward to hearing from you.
Yours sincerely,
…………………….
Card 12
Menu
Appetisers
Salads
Entrees
Vegetables and Side Dishes
Desserts
Drinks
Card 13
Letter of apology
Dear Mr. Green,
Thank you for your letter of 16th February.
I was sorry to hear that you were unable to obtain halal food from the restaurant and that you had to eat out that night. You are quite right to say that the brochure states that we cater for our guests’ special diets. However, I would like to point out that the brochure also makes it clear that we require adequate notice because we need to make special arrangements.
Unfortunately, we were not informed of your requirements in advance and so were unable to meet them. I can assure you, however, that we will be able to provide halal food when you next come to us if you can give us three days’ notice.
As a sign of our concern, I would like to offer you a $25 voucher towards the cost of your next visit, and I hope we will have the pleasure of your custom again.
Please accept my sincere apologies for the inconvenience you suffered.
Yours sincerely,
…………………
Manager
Card 14
Letter of apology
Dear Mr. Bradley,
Thank you for your letter of 23rd May.
I was sorry to hear that you suffered from constant noise in our hotel and you were unable to make use of the luxurious pool. I have thoroughly investigated your complaint and I apologise for the inconvenience that happened.
You are quite right to say that the advertisement states that we provide peace and quiet for our guests. But unfortunately at the period of your staying at our hotel we had a great repairing and improving of our hotel. We are also very sorry that you could not make use of our swimming pool, but it was closed due to damage of pump system.
I can assure you, however, that when you next come to stay with us, you’ll enjoy the best service in all the areas.
As a sign of our concern, I would like to offer you a 10% discount towards the cost of your next visit, and I hope we will have the pleasure of your visit to our hotel again.
Please accept my apologies for the inconvenience you suffered.
Yours sincerely,
………………….
Manager
Card 15
Letter of apology
Dear Mrs. White,
Thank you for your letter of 23rd July.
I was sorry to hear that you were completely unsatisfied with the hotel and were unable to make use of some night clubs. I have thoroughly investigated your complaint and I apologise for the inconvenience that happened.
You are quite right to say that the brochure states that the hotel provides a wide range of entertainment for guests. But unfortunately at the period of your staying at the hotel they had a great repairing of night clubs. We are also very sorry that the hotel was too far from the ocean, but the brochure didn’t say that the hotel would be near the ocean.
I can assure you, however, that when you next come to us, you’ll enjoy the best service in all the areas.
As a sign of our concern, I would like to offer you a 15% discount towards the cost of your next visit.
Please accept my apologies for the inconvenience you suffered.
Yours sincerely, …………………. Manager
Cards 16, 17
Memo
| From: To: | General Manager All Front Office staff | Date: Subject: | September 5, 2007 Pricing policy | grand hotel |
It is clear that some clarification of our policy on pricing and room rates is needed.
Basic Rates
We have a basic rate for all room types. However, it is common for different rates to be charged. This is because the Sales and Marketing Department negotiates special rates for different agents, corporate clients, and other clients.
The Basic Rates Are:
Standard room £80.00 (double)
Luxury / Executive Plus: £115.00 (double)
Suite: Individually priced
Standard discounts
Weekend rate (Fri / Sat or Sat / Sun): 15% discount
Weekly rate: seven nights for the price of five