Комплексна контрольна робота. Ділова англійська мова, ІІІ курс, 5 семестр
Ділова англійська мова, ІІІ курс, 5 семестр
Варіант 29
A letter of invitation
You want to send a business letter but you don’t know the rules how to do it. Read the notes by Mrs. Anderson who has been working for 5 years as Sales Manager at the well known company. Before reading look through and remember the following words and word combinations:
| margin | поле (сторінки) |
| envelope | конверт |
| address | адресувати |
| intend | мати намір |
| otherwise | у противному разі |
| colon | двокрапка |
| prompt | спонукати |
| inquire | з’ясовувати |
| be unable | бути не в змозі |
| subsequent | наступний |
| polite | ввічливий |
| accept apologies | прийняти вибачення |
| cause trouble | завдавати (спричиняти) клопіт |
| apologize | вибачатися |
| take steps | вживати заходів |
| occur (about the mistake) | траплятися (про помилку) |
| Yous faithfully | Щиро Ваш |
| Yours sincerely | Щиро Ваш |
| owing to | завдяки |
| unfortunately | на жаль |
| be delighted | бути у захваті |
| regret | жалкувати |
| take into account | брати до уваги |
The lay-out of the business letter differs in some respects from that of the personal letter.
Not only the sendre’s address is given (as in personal letter) but also the name and address of the person or organization to which the letter is being sent. This is written on the left-hand side of the page against the margin slightly lower than the date (which is on the opposite side). It should be the same as the name and address on the envelope.
A letter written to a man should be addressed to, for example, Mr. D. Smith or to D. Smith Esq. (Esquire). A letter to a woman, should be addressed to, for example, Mrs. C. Jones or Miss C. Jones. If you do not know the name of the person for whom your letter is interested you may address it directly to the company, e.g.:
| The Branded Boot Co. Ltd., 5 Rubberheel Road, Wellingborough, Northants, England. |
Co. and Ltd. are the usual abbreviations for Company and Limited. However it’s better to address your letter to some individual – The Managing Director, The Personnel Manager, The Secretary, The Branch Manager , The Export Manager – followed by the name of the company.
If the person you are writing to is known to you, you should begin with, for example, Dear Mr. Thompson, Dear Mrs. Warren, etc. Otherwise you should begin Dear Sir(s), Dear Madam, or Gentlemen: (Am.). Note that Gentlement is followed by a colon.
The body of the business letter usually includes: a) Reference, b) Information,
c) Purpose, d) Conclusion.
You should begin your letter with a reference to a letter you have seen,or an event which has prompted the writing of your letter.
e.g.: Thank you for your letter of May 3 rd. In your letter of January 13th you inquire about ______.
It was a great pleasure to receive your letter of July 1st that ______. I recently called your agent in this country to ask about ______ but he was unable the help me.
It is sometimes necessary to add some detailed information related to the reference, in a subsequent paragraph.
Purpose is the most important part of the letter, where you are expected to state clearly and concisely what you want and answer carefully and clearly all the questions that you have been asked.
Conclusion usually consist of some polite remark to round the letter off.
e.g.: I look (I am looking) forward to hearing from you soon.
I sincerely hope you will be able to help me in this matter.
I should greatly appreciate an early reply.
Please accept our sincere apologies for the trouble this mistake has coused you.
We apologize sincerely for the trouble caused to you, and will take all possible steps to ensure that such a mistake does not occur.
Then usually follows the complimentary close. If you begin your letter with Dear Sir(s) or Dear Madam you may and it with the words “Yours faithfully”. If you address a person by name words “Yours sincerely” are preferable. There is a modern tendency however to use “Yours sincerelly” even to people you have never met.
The signature: sign you name clearly, in full, as it should appear on the envelope of the letter addressed to you.
The connectives play an outstanding role in writing a business letter. They are used for better comprehension of the contents.
e.g.: Owing to, Unfortunately, However, We should be delighted , We do hope, It is possible that, We sould be pleased, For this reason, We regret about, Taking into account that, Hopefully.
Summarizing all the above said it should be stressed that any business letter can be written using the following general scheme: