Passive matrix LCD moni-tors, 34

Passwords

formatting, 141-142

modifying, 139

security, 136

PATA (Parallel ATA)

Drives

formatting, 144

installing, 26

Patch cables, 40

PC Card (16-bit), 61

PCIe (PCI Express) bus, 61

PCMCIA (Personal Computer Memory Card International Association) cards, 61-62

PCs (personal computers)

adapter cards, 19-22

BIOS, 11-15

configurations, 36-37 cooling methods, 30 CPUs

32-bit versus 64-bit, 1-2 caches, 3

clock rates, 2 cooling methods, 8 cores, 2-3 graphics, 4 hyperthreading, 4 replacing, 71-73 sockets, 4-8 virtualization, 4

integrated ports, 22 I/O devices, 35-36 laptops. See laptops memory, 9-11 monitors, 33-35 motherboards, 15-19

operating systems, 97-104 Operational Procedures, 91-96

OS (operating systems), 10-3-113

power supplies, 31-32 storage devices, 23-29

Performance

32-bit versus 64-bit CPUs,

1-2 caches, 3

clock rates, 2 cooling methods, 8 cores, 2-3 graphics, 4 hyperthreading, 4 memory, 11 sockets, 4-8 virtualization, 4

Performance Monitor, 114

Performance (virtual

Memory) setting (Control

Panel), 119

Peripherals, 1

Permissions

NTFS, 128-130, 143

shares, 130

sharing, 143

personal area networks. See PANs

personal computers. See PCs

personal identification number. See PIN

PGA (Pin Grid Array), 4

Phishing, 139

Physical disk destruction, 145

Physical keys, 135

Physical security, preven-tion methods, 135

Piezoelectric nozzles, inkjet printers, 84

PING command-line tool, 112

Pin Grid Array (PGA), 4

PIN (personal identification number), 136

Pixels, 34

Plan of action, trouble-shooting processes, 163

Plastics, replacing, 75

Portable air filtration, 94

Portals, security, 135

Portrait mode, 152

Ports

forwarding, 51

IEEE-1394, 110

218 POST (power-on self-test)

integrated, 22

replicators, 79

SATA, 25

TCP, 48

triggering, 51

VGA, 34

POST (power-on self-test), 9, 164

Power Plans setting (Control Panel), 120

Power

sources, replacing batteries, 64-65

supplies, 31-32

Control Panel, 120

DC jacks, replacing, 73 electrical fires, 93 electrical shock protec-tion, 92

troubleshooting, 164-170

PPM (pages per minute), 81

Preboot Execution Environment (PXE), 108-109

Preventing

data recovery, 144

ESD, 91-92

implementing, 163

prevention methods, secu-rity

data destruction/disposal, 144-145

digital security, 136-141

physical security, 135

workstation best prac-tices, 141-143

Preventive maintenance, Windows, 127

Printers

impact, 86-87 inkjet, 84-85 installing, 87-88 laser, 81-83 maintenance, 89-90 networks, 88 thermal, 86

troubleshooting, 200-206 types of, 81

Printers and Faxes setting (Control Panel), 120

Printing, SMBs, 49

Print Management, 114

Privacy filters, 136

Privacy setting (Control Panel), 119

Private IP addresses, 45-46

Privileges, 140-143

Processes, troubleshooting, 161-163

Processors, 1-4

Professionalism procedures, 95-96

Program Compatibility

Wizard, 104

Programs

antispyware, 139

AV, 137

firewalls, 137-138

HTCSync Software, 159

malware, troubleshooting, 196

mobile devices, download-ing, 151

Programs setting (Control Panel), 119

prohibited content/ activities, 96

prompts, 111. See also command-line, tools

Properties, NICs, 126

Protecting

components, 94-95 electrical shock, 92

Protocols

DHCP, 44-49

IP, 44

LDAP, 49

SFTP, 49

SMBs, 49

SNMP, 49

SSH, 49

stateful filters, 138 TCP, 48-49 TCP/IP, 44-48 UDP, 49

Proxies

filters, 138

settings, networks, 124

PS/2 ports, 35

Public IP addresses, 45-46

Punchdown tools, 59

PXE (Preboot Execution

Environment), 108-109

Q

QoS (quality of service), 52

QuickDock (HP), 79

R