British telephone alphabet

A	Alfred	H	Harry	O	Oliver	V	Victor
B	Benjamin	I	Isaac	P	Peter	W	William
C	Charles	J	Jack	Q	Queen	X	X-ray
D	David	K	King	R	Robert	Y	Yellow
E	Edward	L	London	S	Samuel	Z	Zebra
F	Frederick	M	Mary	T	Tommy
G	George	N	Nellie	U	Uncle

THE INTERNATIONAL SPELLING ANALOGY

A	Amsterdam	H	Havana	O	Oslo	V	Valencia
B	Baltimore	I	Italy	P	Paris	W	Washington
C	Casablanca	J	Jerusalem	Q	Quebec	X	Xantippe
D	Denmark	K	Kilogram	R	Roma	Y	Yokohama
E	Edison	L	Liverpool	S	Santiago	Z	Zürich
F	Florida	M	Madagascar	T	Tripoli
G	Gallipoli	N	New York	U	Upsala

FOCUS 2. Comprehension questions

? What should you say on the phone to ask to speak to someone?

? How do you identify yourself?

? What would you say if you have dialled the wrong number?

? Have you ever dealt with voice mail? What are its advantages and disadvantages?

FOCUS 3. Study the vocabulary

VOCABULARY

public telephone synpayphone	- телефон-автомат
phone card	- телефонная карта
mobile phone | synmobile | Br.E. syncellphone | syncellular phone | AmE. syncellular |	- мобильный телефон
extension	- добавочный номер
cordless phone syncordless	- беспроводный телефон
telephone directory	- телефонный справочник
dial telephone · press-button telephone	- дисковый телефон - кнопочный телефон
to pick up the phone	- поднять трубку
handset synreceiver	- телефонная трубка
message pad	- зд. блокнот
to charge	- взимать плату
dialling tone syndial tone	- длинный гудок
engaged tone (Br.E.) synbusy tone (Am.E.)	- короткие гудки
to dial	- набирать номер
switchboard	- коммутатор
to hang up	- положить трубку
to get the wrong number	- набрать неправильный номер
operator	- оператор
to put through	- соединить
to transfer	- переключить
to call someone synto phone someone synto telephone someone synto ring someone synto give someone a call	- позвонить кому-либо
to call smb back synto return smb’s call	- перезвонить кому-либо
accounts department	- бухгалтерия
to erase	- стирать
to spell	- произносить по буквам
capital letter	- заглавная буква
small letter	- строчная буква
dash synhyphen	- дефис

FOCUS 4. Listen to the telephone conversation. Fill in the table as you listen

Tape 1 – Getting information

Person called	Caller	Request	Who will make the next call?

COMPREHENSION QUESTIONS:

?	Who is the caller?
?	Who is taking the call?
?	How are these two people related to each other? Are they friends or business partners?
?	Have they been doing business long?
?	What information is needed to Tom Parker?
?	What sort of work does Maria Edwardes do?
?	Has Tom Parker received the information he required?
?	How is Ron Benson going to find out Maria Edwardes address?
?	What’s the outcome of the conversations?

FOCUS 5. Now listen to Frank Sharp ringing back as he said he would. Take notes on the call on the message pad below

Tape 2 – Frank Sharp rings back.

COMPREHENSION QUESTIONS:

?	Who is the caller?
?	Who is taking the call?
?	Has Tom Parker got the information he required?
?	What kind of information is it?

FOCUS 6. Listen to four dialogues on the cassette and take down the message details

Tape 3 – Taking messages.

Message 1

( TELEPHONE MESSAGE
Time:	Date:
Call from:
To:
Taken by:

Message 2

( TELEPHONE MESSAGE
Time:	Date:
Call from:
To:
Taken by:

Message 3

( TELEPHONE MESSAGE
Time:	Date:
Call from:
To:
Taken by:

Message 4

( TELEPHONE MESSAGE
Time:	Date:
Call from:
To:
Taken by:

FOCUS 7. Listen to the conversation and use the memo to record the relevant detail you think would be noted down by the manager assistant at WELCOME LTD.

Tape 4 – Looking for office accommodation.

You are going to hear Bob Godfrey, manager of a small company speaking to the switchboard operator in a large office block in New York which is shared by many companies. He then speaks to a manager assistant in a company which provides office service.

Bob Godfrey’s company is at present based in a suburb, but would like to move to central part of New York in order to be better placed to take on more business.

WELCOME LTD
	Memo
Date:
To:
		called
Caller’s number is
Message:
Taken by:

COMPREHENSION QUESTIONS:

?	Who is calling?
?	Who is taking the call at first?
?	Who does Steve Newman get through to after holding the line?
?	What is Steve Newman’s problem?
?	What are his particular requirements about renting office space?
?	What reply does he get from the administrative assistant?