Inquiries for prices and discounts
I. Letter writing
The right address
Listen to the recording and address each envelope correctly. (Later, you can check your answers in File 4)
Business Letter
- Vocabulary drill (see pp. 40 - 42 of “Business letter”)
- Go over your home exercises – ex. 4, ex. 6 (A,B) p. 48 - 49
II. Telephoning
A. Listening practice (Basic telephone Training, Unit 15a)
2.1.Write the numbers you hear on the tape:
1. ……………………… 4. …………………………
2. ……………………… 5. …………………………
3. ………………………
2.2. Circle the correct letter:
1. B G D V 4. X F M S
2. E P C T 5. Z N F X
3. I Q U Y
2.3. Write the year:
1. ……………………… 4. …………………………
2. ……………………… 5. …………………………
3. ………………………
2.4. Punctuation. Write down exactly what you hear:
1. ……………………… 3. ………………………….
2. ………………………
B. Getting the Message (Basic Telephone Training, Unit 15b)
Listen to the tape and note down the important information.
TIP: Remember to write down only the important details.
| To ………………………………. …… Date …………………………. From …………………………………. Time ………………………… Message ………………………………………………………………………………. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. Message taken by …………………………………………………………… |
C. Phone Play
1. Student A. Call student B. Ask to speak to Mr Wilson.
2.Student B. Student A will call you. Ask for his name. Mr Wilson is out until 4 o’clock.
B. I’d like to Know Your Prices (Telephoning in English, Unit 3)
Listening
Task 1. Listen to the two telephone conversations on the cassette. While you are listening, complete the table below.
| Call | Caller | Called person/company | Caller interested in |
Task 2. Listen to the calls in Task 1 again. Take notes on the note pads:
| _____________ WORLDWIDE _______ BANK |
| Asian Travel Messages |
III. Conversation practice
Scan the vocabulary below. Make sure you know the meaning of the words and word-combinations.
Vocabulary List 5
- Excuse me, how can I get to … ?
- Go across/along …
- Cross …
- Go through …
- At the crossroads
- At the street lights
- Go out of …(the hotel, the conference hall)
- Go over the bridge
- Turn left/right / Turn to the left/to the right
- Go up/down the stairs / Go upstairs/downstairs
- On the left/On the right
- It’s the second turning to the right
- It’s the second door on your right
- Go up the street/down the street
- Walk down the street for about three blocks
- It’s a ten-minute walk
- Cross the square to … street
- Turn right/left along … street
- Take a left, then a right
- Turn right/left outside the hotel
- It’s opposite smth (the bank)
- You can’t miss it, it’s right in front of you
- Take a bus N 5
- Get off at the next stop / at the next stop but three
- Can I help you?
- What facilities are there in the …
- Are … provided there?
- Can I leave a message for … ?
- Are there any messages for me?
- Wait up, there are a couple of messages for you
- Here is a fax. It came about an hour ago.
- Here is a phone message. I wrote it down for you
- Did he leave his phone number?
- Can you mail/fax this for me?
- Can you charge it to my room?
- I need to send a fax.
- To organize OHP ( overhead projector) for smb’s presentation
- To use a large seminar room
- To recommend smth (a good restaurant)
- I don’t really care for … (spicy food)
- How about …
- When did the fax/phone message come?
- Was the message clear?
- Can you repeat that? Can you say that again?
- Can you spell that?
- Let me check that.
- Let me read that back to you.
- Does he have your number?
Listen to Units 10, 12 of Basic Survival. Do the exercises.
Act out the following situation:
Ask the information clerk in the hotel about the following:
- The services the hotel provides
- How to get to some place in the city
Home task:
1. Letter Writing: in Business Letter
- Learn the vocabulary on pp. 40 – 42
- Do ex. 5, ex. 6 (C, D) p. 48 – 50.
2. Conversation practice: Video conference
A. Learn the vocabulary of Vocabulary list 5.
B. Review the vocabulary of Vocabulary lists 1 – 4.
C. Be ready to act out the following situations:
Ask the information clerk in the hotel about the following:
- The services the hotel provides
- How to get to some place in the city
Lesson 12
Lesson Plan:
I. Letter writing
The right address
Listen to the recording and address each envelope correctly. (Later, you can check your answers in File 4)
Business Letter
- Vocabulary drill (see pp. 40 - 42 of “Business letter”)
- Go over your home exercises – ex. 5, ex. 6 (C,D) p. 48 - 49
II. Telephoning
A. Listening practice (Basic telephone Training, Unit 16a)
2.1.Write the letters you hear on the tape:
1. ……………………… 4. …………………………
2. ……………………… 5. …………………………
3. ………………………
22. Write the telephone numbers on the tape:
1. ……………………… 4. …………………………
2. ……………………… 5. ………………………...
3. ………………………
2.3. Fill in the missing letters:
1. k – d e 4. x z b -
2. b – l x 5. p r – I
3. – o g f
2.4. Circle the correct number you hear on the tape:
1. 80 18 4. 15 60
2. 70 17 5. 30 13
3. 16 60
B. Getting the Message (Basic Telephone Training, Unit 16b)
2.5. Listen to the tape and note down the important information.
TIP: Remember to write down only the important details.
| To ………………………………. …… Date …………………………. From …………………………………. Time ………………………… Message ………………………………………………………………………………. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. Message taken by …………………………………………………………… |
2.6. Listen to the message on the tape and note down the important information.
(Basic telephone Training, Unit 17 b)
| To ………………………………. …… Date …………………………. From …………………………………. Time ………………………… Message ………………………………………………………………………………. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. Message taken by …………………………………………………………… |
C. Phone Play
1. Student A. Call student B. Your name is Mr Bradburn. You want to confirm your appointment tomorrow with Miss Wells.
2.Student B. You are Miss Well’s colleague. Miss Wells is ill. Her appointments are cancelled this week.
D.I’d like to Know Your Prices (Telephoning in English, Unit 3)
2.7. Study the vocabulary below. Make sure you know the meaning of the following word-combinations:
What to say – what to expect
Inquiries for prices and discounts
Person calling:
- I’ve seen your advertisement in the Builder’s Journal and I’d like to know your prices and terms.
- What’s the price of the Portland cement you’re offering?
- If your terms are reasonable, we’ll be able to place another order soon.
- Could you let us have a firm offer?
- We sell pumps and need regular supplies.
- What are your hotel rates? Does that include breakfast and other extras?
Person called:
- Our lowest price is $ 60 a dozen.
- We can give you a 10 % discount if your order reaches us by October 30.
- Sorry, it’s not firm. Prices are likely to go up soon.
- No, I can’t tell you what the discount is until I know how many you’d like to order. You see, it depends on the quantity.
- Yes, if you order over $ 10 000 in value, we can go along with the special discount terms.
2.8. Task 3. Choose the missing words from the box.
| allow cost demand gone up lowest quantity repeat share special |
1. These are our ………… prices for the material you wanted.
2. Couldn’t you manage to ……….. me a better discount for this large ……….?
3. That’s not much more than the price you paid last year. They’ve only ……… a little.
4. There’s a very heavy ……….. for our tents this year.
5. We can offer you a ………. discount if you order before the end of the month.
6. What would they ……….. if I took a hundred at a time?
7. Yes, but don’t forget that this is a ………. order.
8. ……….. prices are quoted on the stock market.
2.9. Task 4. Choose the best answers/explanations.
1. Can you give me a quotation? a. We haven’t any more available.
b. This price is very competitive.
c. They cost $ 3.30 each.
2. You wanted a higher discount. a. It depends on the number you order.
b. The prices are our lowest.
c. It’s not so much.
3. We’re thinking of buying your a. Then take advantage of our
products. introductory offer.
b. Business is good at present.
c. Share prices have been falling lately.
4. Can you offer the large size at the a. No, it’s cheaper.
same price? b. No, it’s more expensive.
c. No, the price is unchanged.
5. The terms are CIF. a. No credit is allowed.
b. Goods are supplied only if cash is
firm.
c. Goods are sent to the customer’s
place.
6.Are those your most favourable a. Yes, we have plenty available.
prices ? b. Yes, we can’t reduce them.
c. Yes, they are very important.
2.10. Task 5. Listening.
Listen to the two telephone conversations on the cassette. While you are listening, take notes on the note pads.