Well, thank you for calling... Good-bye

a. Thank you.

b. Excuse me, but I've got to go.

c. It was nice of you to call. Good-bye.

Задание 3. Дополните светскую беседу репликами, приведенными ниже.

N: Hello, I'm Noelle Sharon. Tm from the Marketing Department of New Age Telecommunications.

R:___________________________________________ ________________

N: How are you? Welcome to our company.

R:_____________________________ ______________________________________________________

N: How was your flight?

R:_______

N: Good. Did you have a chance to rest?

R:__________________________________________

N: So, Mr. Santos, where are you staying?

R:_____________________ ________________

N: Very nice. Have you seen any sights yet?

R:_____________________ _____________________________________________________

N: Well, there are some bus tours of the city. Or you might try just a tour on foot.

R:_______________________ ____________________________________________________________

N: I understand you are in advertising. Do you have any new ideas for our company?

R:______________________ _____________________________________________________________

N: Great! Then let's get started. I think we are in the conference room over there.

R: _________________________________________________________________

2. Sounds good.

3. Not yet, but on Saturday I plan to tour the city and see everything. Maybe you could recommend a tour.

4. I'm at the Excelsior Hotel.

5. Yes. I had a good night's sleep last night.

6. OK. I'll follow you.

7. Hello, I' m Ramon Santos. I've just arrived from Spain.

8. Yes, I do. I hope we will have time to discuss them all at the meeting.

9. I was airsick a bit, but now I'm OK.

10. How are you? Nice to meet you.

Задание 4. Представьте, что во время деловой беседы Вам задают следующие вопросы. Как бы Вы на них ответили?

1. Could you remind me your name, please?

2. Where do you come from?

3. What do you do?

4. Who do you work for?

5. What do they do?

6. Where is your company based?

7. How many people do they employ?

8. How long have you been working in your present job?

9. And what exactly do you do?

10. How was your trip?

11. Are you staying long? Business or pleasure?

12. What do you think of our country?

Задание 5. Прочтите текст и письменно переведите 1 и 3 абзацы.

SMALL TALK

Small talk can take place between people who know each other, or at first-time meetings. It may last from a few minutes to over an hour, depending upon circumstances. It results in a nice impression and
common interest that could be the basis of a future meeting or more serious relationship.

When meeting someone for the first time, you are limited in what you may say and what you may not say. You do not want to be rude by asking personal questions or saying anything negative.

After business hours, when socializing with colleagues, you will need to know the acceptable topics of conversation: weather, sports, good news, travel, positive comments about your host country, movies, entertainment, food, or the challenges of learning a foreign language. If asked, you may discuss work, where you live, or where you are staying. After work hours, when people want to relax, discussions about work or anything too serious are usually not welcomed.

Subjects to avoid are: money, prices, personal health, bad news, religion, politics and details about your family and children.

Finally, be careful about jokes! Humour varies from culture to culture, and you may offend without realizing it.

Задание 6. Все нижеприведенные утверждения неверны. Переведите их и дайте верный вариант, используя информацию, полученную из текста.

Образеи: The title of the text is Telephoning.

(Название текста - «Телефонный разговор».)

That s false. The title of the text is Small Talk.

1. Small talk always lasts over an hour.

2. Small talk can take place only between people who know each other very well.

3. Money, prices, personal health, bad news, religion are good topics for small talk.

4. During small talk you can make negative comments about the country you are visiting.

5. After work hours, it is very interesting to talk about something serious.

6. Sense of humour is the same all over the world.

Задание 7. Укажите, в какой части делового письма будут следующие выражения:

а	Re: Single room reservation
b	Enc: 2 pages.
с	I look forward to hearing from you. Yours sincerely,...
d	DavidCook Sales Manager
е	A&M Marketing Services 67 Maple Road, Brighton 1826 ОС L5
f	We are writing to confirm...
	24 May, 2004
h	Dear Sir/Madam,
i	ReservationsManager Carlton Hotel 78 Park Lane, Bristol, BY12 3 GR

1. указание на тему письма

2. адрес получателя

3. адрес отправителя

4. основной текст

5. указание на приложения

6. обращение

7. комплиментарная концовка

8. подпись, должность отправителя

9. дата

Задание 8. Перепишите деловое письмо, выбрав фразы, соответствующие официально-деловому стилю.

Reservations Manager

Carlton Hotel78 Park LaneBristol, ВУ12 3 GR

16 June 2004

Dear Jack /Sir or Madam,

I am writing / This is just a note to confirm a reservation that was made /I asked you for this morning by telephone. The reservation, for a coupleof /two nights, is for myself, David Cook.

I want /would like a room with a bathroom, from 12-14 July inclusive. I will be attending /'m going to pop into the Trade Fair that is being held in Bristol that week.

Thank you / Thanks for sending me the brochure about / regarding your conference facilities, which I received this morning. They look interesting / great. Unfortunately /I'm sorry I can't give you / am unable to provide you with any definite datesat the moment/ now. But / However, I will contact you / '11 drop you a line as soon as possible.

I look forward to meeting you /See you on 12 July.

Best wishes / Yours faithfully,

David Cook / Dave

Sales Manager

A&M Marketing Services

ВАРИАНТ 2

Задание 1. Заполните пропуски в диалогах подходящими по смыслу словами или выражениями.

1. Dick Richards introduces himself to Helen Hunter:

DR; Hello. Let_______ . My name's_____ .

HH: Pleased_______ you. Mine's________

2. Peter introduces Sarah to James:

S: Peter, could_________ to the Sales Manager?

P:_________ , Sarah. ... James, let me_____ , our new Export Manager.

J:_________ , Sarah. What countries_____ cover?

3. Tony Tailor introduces Clara Stone to John Lewis:

CS: Tony, I don't_____________. You'll me.

TT: Of______ , Clara. I'll______ first. He's our Financial Director. ... Mr. Lewis, Clara Stone, our new Commercial Director.

JL: Very nice_______ , Ms. Stone.______ from these parts?

Задание 2. В отрывках телефонных разговоров выберите ответную реплику, подходящую по смыслу.

1. Marshall and Smith Ltd. Can I help you?

a. Yes, could I speak to Mr. O'Connor, please?

b. What's your number, please?

c. Who's speaking?

2. Could you spell your surname, please?

a. Yes, this is Bernard speaking.

b. B-E-R-N-A-R-D.

c. Yes, my name is Jean-Pierre Bernard

3. Susan Thompson speaking.

a. Susan, it is Jean-Pierre Bernard speaking.

b. Hello, Susan. This is Jean-Pierre Bernard.

c. Susan, I'm in the public phone box.

4. Could I speak to Miss Gilmore, please?

a. Yes, put me through, please.

b. Could you leave a message for her, please?

c. Yes, just a moment, please. Who's speaking?

5. Mr. Bernard is on another line at the moment. Shall I take a
message?

a. Could you tell him that Mr. O'Neil rang? He's got my number.

b. Could you please try again later?

c. Could you put me through to him, please?

6. Could I speak to Mr. O'Connor, please?

a. Who's called?

b. I’ll call you back in an hour or so.

c. Who's calling, please?

7. Could I speak to someone in your Purchasing Department?

a. What's it in connection with, please?

b. Sorry, I must have the wrong number.

c. Perhaps you could speak to someone in Sales Department?

8. Mr. O'Neil's office.

a. I'm at 347 8621.

b. Oh, how nice to hear from you agaia

c. Sorry, I must have the wrong extension.

9. I've been cut off.

a. Hold on. I'll try to connect you again.

b. Thank you for calling. Good bye.

c. I'm sorry, but I've got to go.

Задание 3. Дополните светскую беседу репликами, приведенными ниже.

A: Susan, I'd like you to meet Jean-Pierre Bernard. Jean-Pierre, this is

Susan from our Sales Department.

S: Hello. How do you do?