In - Flight Duty – Free Sales

Aerofirst is a joint Stock Company between AerRianta International, Ireland, Sheremetyevo International Airport and Aeroflot – Russian Airlines.

Aeroshop is a division of Aerofirst.

During the flight passengers can purchase (buy) for free (hard) currency, Russian rubles and major credit cards Aerofirst duty-free goods. The cabin attendants must make an announcement to inform passengers about the goods which will be available on sale (Announcements No.18, 19, Handbook of Cabin Announcements).

Passengers have a good chance to purchase: ladies and gents fragrances such as perfume (scent), eau-de-parfume spray, eau-de-toilette spray, after shave lotions, cosmetics of make-up kits, lipsticks, mascara, skin-care kits, moisturing cream, nail polish, ladies and gents bracelet swatches and also watches for children, gold and silver plated jewellery, such as earrings (clip-on earrings/stud-earrings), bracelets, rings, brooches, chains, necklaces, pendants, fountain pens and ballpoint pens, small electronics consisting of walkmans, Discmans with headphones, disposable photo cameras, calculators, world timers, travel alarm clocks, Kodak twin-pack films, gents battery shavers, euro interpreters, cuddy toys, building games and stickers, spirits in flasks or small bottles, famous Swiss bar milk chocolate with honey and almond nuts, Ferrero Rocher chocolates with hazel nuts, blocks of cigarettes, souvenirs and accessories, among them wallets, passport holders, business card holders, belts, sunglasses, pure silk ties with different patterns, silk kerchiefs, silk scarves, cuff-links, cosmetic clutches and other items.

Passengers may be kindly asked to pay with the exact amount if the flying time is short.

Answer the questions:

1. What is Aerofirst?

2. What is Aeroshop?

3. What currency is accepted in payment for articles?

4. What major credit cards are accepted?

5. Russian roubles aren’t accepted, are they?

6. Why must the flight attendant make an announcement before the sale is

commenced?

7. Where are the details of articles with their prices given?

8. Where is it located?

9. What articles can be available on sale in flight?

10. What can you ask your passenger to do if the flying time is short?

Practise the dialogues:

1. CA. – Would you like to purchase something, madam/sir?

P.- No, thank you.

CA. – We’re sorry if your choice/ selection hasn’t been satisfied.

P. - That’s all right. Never mind.

2. CA. – Have you chosen something, madam / sir?

P. - I’d prefer a watch..

CA. – Would you care for ladies or gents or children?

P. - Just for myself (me).

CA. - The choice is wide. How do you like pearl bracelet watches?

P. - Beautiful. What kind of pearl is it?

CA. - Cultivated. Would you like a two-row or a three-row bracelet

watch?

P. - A two-row pearl bracelet watch. May I try it on?

CA. – Certainly/ Of course../ You’re welcome/ Is the bracelet loosen or

tight or comfortable?

P. - Quite comfortable.

CA. - Do you take?

P. - Yes, certainly. What’s the price?/ What’s the cost?/ How much is

it?

CA. – The price is ?105.

P. - Here is the money.

CA. - This is the change. Thank you for the purchase.

3. P. - I’d like to buy a Discman.

CA. - I’m sorry, it has been sold out.

P. - It’s a pity.

CA. - You see, we can carry only a limited stock of each item.

4. P. - A flask of Finlandia vodka and cigarettes.

CA.. - I’m sorry, but there is no more Finlandia vodka. It has been

very popular today. Perhaps, Russian vodka?

P. - OK.

CA. - It costs ?10 a bottle.

What cigarettes would you care for?

P. - Salem, please.

CA. - How many blocks?

P. - One only.

CA. - Please …. euros for all.

May I remind you smoking is forbidden during the whole

flight.

5. P. - Do you accept credit cards?

CA. - Yes, but major credit cards only (American Express,

Visa, Diner’s Club and Access)

One credit card maximum limit is …

6. P. - I don’t want to buy anything, but could you please exchange my

British pounds for USD?

CA. - I’m sorry but currency exchange is prohibited on board.

P. - Why?

CA - In accordance with Aeroflot regulations and besides that

sometimes passengers give us false banknotes.

P. - I see.

CA. - You can exchange your British pounds for USD at

Sheremetyevo bank.

7. P. - I’d like to buy sunglasses.

CA. - Which colour would you prefer: black, light brown, green,

dark blue or yellow?

P. - Light brown, please.

May I try on?

CA. - Of course. The sunglasses become you very much.

P. - Thank you, but I don’t like this frame.

Could you please change the sunglasses?

CA. - I’m sorry, they are the only ones. Do you take?

P. - Yes.

CA. - The price is ?30.

P. - Why? I think you are wrong. Look at the price given in this

Aerofirst magazine.

CA. - I’m sorry , madam, but the price has been changed this month.

P. - I don’t have euros, only US dollars.

What is the current currency rate?

CA.- ?1 equals … USD/

8. P. - Could you please help me choose/ select something

for my wife. You see , it will be her birthday soon.

CA. - With pleasure. Let’s start with the list of perfume or jewellery.

P. - Jewellery, please, but not very expensive.

CA. - Does your wife wear earrings?

P. - Yes, she does.

CA. - Fine. How do you like these earrings with semi precious

Stone?

P. - I think they will become my wife.

CA. - I suppose it will be a very good birthday present and will

satisfy your wife’s exacting taste.

P. - Here is the money.

CA. - I’m sorry. Have you got smaller banknote?

P. - There you are.

CA. - Thank you. This is your change.

9. P. - I’d like a tie.

CA. - Which pattern would you prefer: this or that one?

P. - You see, I have many shirts of different colours.

CA. - I think this pattern will go well / nicely with many colours.

P. Thank you. How much is it?

CA. - ? ….

P. - I only have Norway kroner.

CA. - I’m sorry, I can’t give you your change just now because I

haven’t got Norway kroner in my cash.

May I give you your change in USD or would you wait for

kroner?

P. - I don’t mind having USD.

CA. - Thank you. This is your change. Do you need a receipt?

P. - No, thank you.

10. CA. - I’m sorry, sir, but I cannot accept this banknote.

P. - Why?

CA. - It’s old-issued (torn, glued, with fat/ ink spots). The Bank

of Russia doesn’t accept from us such banknotes.

Could you please change this banknote?

P. - OK. There you are.

CA. - Thank you.

11. CA. - I am sorry, madam. I cannot slip your credit card.

P. - Why?

CA. - It is broken (damaged/ invalid/ the validity is out of date).

Language practice

1. Use the infinitive given in brackets in the correct form.

1. The prices (to give) in USD.

2. All hard currencies (to accept).

3. (to have) smaller banknotes?

4. Beefeater dry gin (to sell out).

5. Some prices (to change) this month.

6. Currency exchange (to prohibit) on board.

7. These earrings (not to become) you.

8. The sky-shop (to locate) at the rear.

9. The sky-shop (to close) in 20 min.

10. We (to start) selling duty-free items after meal service.

11. I think this bracelet (to satisfy) your exacting taste.

12. This purchase (to remind) you of your flight on board the Aeroflot aircraft.

13. This silk tie (to go) well with any shirt.

14. Which colour (to prefer) you: black or brown?

15. The Bank of Russia (not to accept) such banknotes.

16. $ 1 (to equal) ….. .

II. Translate from English into Russian.

I am very sorry but we cannot accept this currency.

we have sold it out.

we have none left.

we only have the eau-de-toilette.

we do not have any small bottle.

III. Translate from Russian into English.

1. Желаете что-нибудь купить?

2. Вы выбрали что-нибудь?

3. Как вам нравится этот конструктор?

4. Сколько блоков сигарет вы желаете?

5. Какая у вас твердая валюта?

6.В какой валюте желаете оплатить?

7.Этот браслет свободен, тесен / жмет или удобен?

8.Желаете примерить эти серьги?

9.Какая кредитная карточка у вас есть?

10.Вы берете?

11.Какой цвет вы предпочитаете: черный или коричневый?

12.Можно попросить вас оплатить точной суммой, если это возможно?

13.Есть ли у вас банкноты меньшего достоинства?

14. Могли бы вы поменять эту банкноту (купюру)?

15.Вы желаете косметику, ювелирные украшения или часы?

16. Вы желаете дорогие или недорогие часы?

17. Можно дать вам сдачу долларами США?

18. Что бы вам хотелось купить?

IV. What will you do in the following situations?

1. A passenger asks you for a brand of gin you have sold out.

2. A passenger asks you for Winston cigarettes. You do not have any.

3. A passenger asks you to recommend her an eau-de-toilette.

4. A passenger asks you to help in choosing a birthday present.

5. A passenger asks for something to entertain her child.

6. A passenger gives you a Master Card in payment for his silk tie.

7. A passenger asks you to exchange his currency.

8. A passenger asks to recommend some inexpensive items.

VOCABULARY