P. - My seat is occupied by this man. Can you help me?

CA. - I’m sorry, sir, but I need to see your boarding card. I’m sorry, you are

in the wrong seat. You have seat 15B. It isn’t a window seat. Please change your seat with the passenger next to you (on your right, left).

Note: You are kindly asked to take the seats according to the seat numbers shown

on your boarding cards.

CA.- Good evening, madam. May I see your boarding card? Your seat is in

the very front row. You have a window seat. Let me show you to your seat. Can I help you with your pram?

P. - Here it is. Thank you for your help.

CA. - This is your seat. Please make yourself at home. Let me place your

pram in the cloakroom for you so that you will be more comfortable.

P. - Yes, of course. May I place my luggage in the aisle?

CA. - I’m sorry, but it is prohibited to stow luggage in the aisle for the

safety of the cabin crew and PAX. May I put it in the overhead

stowage bin/on the rack?

P. - Please, put it on the rack.

P. - I’m sorry to trouble you.

CA. - No trouble at all. What can I do for you?

P. - Is a baby-cot/sky-cot/cradle/available on board your aircraft?

CA. - Certainly. It will be fixed to this bulkhead after the Fasten

Seatbelt sign is off.

P. - Is the baby-cot supplied with a bedding?

CA. - Yes. It consists of a mattress with a cover, two disposable bed-sheets,

a pillow with two disposable pillow cases, a blanket and a baby kit.

If you want to swaddle your baby, you can find a baby diaper

changing table/ station in the front/middle/rear toilet/lavatory.

(I’m sorry, but this aircraft is not equipped with a baby diaper changing table).

(We have neither diapers nor pampers on board).

CA. - I’m sorry to trouble you, madam.

P. - No trouble at all.

CA. - Can I ask you to follow some instructions concerning your baby?

P. - What instructions?

CA. - Please keep the safety belts of the cot fastened when your baby is in

the cot, that’s for the baby’s safety.

But, when the Fasten Seatbelt sign is on hold your baby firmly on the

lap outside the seatbelt (you mustn’t put your seatbelt around your

baby.)

5.CA. - Your seat is in the last row (in the last but one)

Let me show you to your seat, madam. Please follow me. This is your

seat. Please make yourself comfortable.

P. - Thank you.

CA. - Can I ask you to follow Aeroflot instruction concerning your pet

(puppy, cat).

P. - What is it?

CA. - Please keep your pet in the closed basket (box, case, cage) during the

whole flight. Please keep the pet muzzled and do not feed it.

Note: Please keep the guide-dog muzzled and tie it to the leg/armrest of the

chair by the dog-line.

Remember some service language.

You are in the wrong seat.

Are you in trouble finding your seat?

Would you mind changing your seat with this passenger?

Please change your seat with the passenger on your right/on your left/next to you.

May I ask you to fold away your table for take-off?

Would you mind putting your seat fully upright?

You are kindly asked to take the seats according to the seat numbers shown on your boarding cards.

Language practice

Ask passengers if they would like the following items.

Would your care for ……………………… for your comfort

sir

May I offer you ……………………… with our compliments

madam

Would you like ……………………… for your ears

a) headphones f) a hot towel

b) a drink g) a magazine

c) a pillow h) a blanket

d) a sweet i) games

e) a newspaper j) slippers

Practise

Welcome Drink Serving

1. C.A. - Good morning, sir

Aeroflot-Russian Airlines welcomes you with Russian half sweet sparkling wine and orange juice.

P. - Thank you.

2. CA. - Good afternoon, madam.

We’d like to welcome you on behalf of Aeroflot –Russian Airlines with dry sparkling wine and orange juice. Would you like some ice in your juice? (would you like iced juice?)

P. - Yes, please.

C.A. - How many cubes of ice would you like?

P. - Two or three would be enough.

CA. - There you are

P. - Thanks very much.

CA. - You’re welcome.

Practise

Passengers’ reading material distributing.

1. CA. - Would you like to read, sir?

P. - Yes. (No, thank you.)

CA. - I can offer you newspapers, magazines and booklets in English,

French, German, Spanish, Arabic and also some Russian reading material. What and in which language would you like to read?

P1. - Please a magazine in English and a Russian newspaper.

CA. - There you are. And for you?

P2. - I prefer something in Japanese. Have you got anything?

CA. - Certainly, but all is taken now. Would you wait a little?

P2. - Of course. (the CA leaves for a moment and speaks to another

passenger).

CA. - Excuse me, sir, have you read this magazine in Japanese?

P3. - Yes, I have.

CA. - Can I have it?

P3. - You’re welcome.

CA. - Thank you. (the CA returns to the first passenger)

CA. - Here is the magazine in Japanese. I’m very sorry to have kept you waiting (so long).

P2. - That’s all right. (That’s OK).

2. CA. - Can I offer you something to read, sir?

P. - What newspapers do you have?

CA. - We have the Times, the Telegraph and the Financial Times.

P. - I’ll have the Times, please.

3. CA. - Would you care for a magazine, madam?

P. - Do you have a magazine in English which is (very)

interesting and well - illustrated?

CA. - Yes. I can offer you magazines titled “Passport to the new World” and “Aeroflot”. Which one?

P. - Please Aeroflot. Is it the latest issue?

CA. - Yes, it’s the newest (freshest) issue.

4. CA. - Would you like a magazine, sir?

P. - Do you have any in French?

CA. - No, I’m sorry. They are all in English.

P. - Never mind. Thank you anyway.

5. CA. - Would you care for a magazine or a newspaper?

P. - Do you have the Daily Telegraph?

CA. - No, I’m sorry, but I do have the Times.

P. - Then I suppose that’ll have to do.

6. P. - Do you have anything to read?

You know, newspapers or magazines?

CA. - Which would you prefer, sir? We have both.

P. - A couple of magazines would be fine.

CA. - There you are, sir.

P. - Thanks very much.

Language practice