Complete the dialogues with the sentences in the list, then check them with your partner. In which shop could you hear these dialogues? Act out a suitable dialogue for each shop.

- Could I have the pills in this prescription, please?

- Excuse me - how much is this pair of boots?

- Certainly. What would you like in it?

- Here you are.

- Can you deliver it?

- That's okay. I'll pay cash, then.

- Would you like anything written on it?

- Certainly. How much would you like?

- I think a chocolate one will be fine.

- Two loaves, please.

1 A: I'd like to order a bouquet of flowers, please.

B: .......................................................………..

A: Roses, please, and perhaps some lilies.

.....................................................................

B: Yes, if it's local.

2 A: .........................................................................

B: Certainly. That will be £5, please.

A: ..........................................................................

B: Thank you. Remember to take the tablets twice a day after meals.

3 A: ....................................................................

B: These boots? They're £60.

A: Do you take credit cards?

B: I'm afraid not.

A: ...........................................................................

4. A: I’d like some bread, please.

B: …………………………………………….

A: …………………………………………….

B: Here you are.

5. A: I’d like to order a birthday cake, please.

B: Of course. What type of cake would you like?

A: ………………………………………………

B: ………………………………………………

A: Yes. ‘Happy Birthday, Elaine’

READING

9. a) Listen to your teacher and underline the correct item in bold.

1. Harrods is a shop in Kensington/Knightsbridge

2. The Chairman of Harrods is Charles Henry Harrod/ Mohamed Al Fayed.

3. Harrods has survived 3 wars/ a fire and two bombings.

4. Harrods employs over 4,000/ 6,000staff.

5. The Toy Departments/the Food Hallsare the heart and soul of Harrods.

6. The sales are in March and July/January and July.

b) Read the article and fill in the headings, then explain the words in bold.

• History of the Store

• The Sales

• Location & Management

• Recommendation

• Departments & Services a……………………………..

“Enter a Different World”, it says on the doormat, and this is what you do when you visit Harrods in Knightsbridge, London. Harrods is “the world’s most celebrated store”, says Chairman Mr Mohamed Al Fayed.

b…………………………..

In the beginning, though, Harrods was just a small grocer’s shop. It was opened in 1849 and run by Charles Henry Harrod. His son took over and added medicines and perfumes, as well as fruit, flowers, sweets and a van delivery service.

Over the years, Harrods has survived a fire, two World Wars and even two bombings. In 1983, Harrods moved abroad and opened a branch in Japan and later other in Hong Kong, Singapore and Taiwan, as well as airport shops in most major European cities.

c………………………….

Today, around 35,000 people visit Harrods every day. It has got 300 departments spread over seven floor employs 4,000 staff. It also, has doormen, known as ‘Green Men’, as well as its own fire brigade, security personnel, doctors and nurses.

Harrods is the official supplier of certain goods to the Royal Family, and sells everything from clothes to caviar. The Food Halls are still the heart and soul of Harrods. In addition to the nineteen bars and restaurants in the store, there is a bank, a travel agent’s, a dry cleaner’s and the biggest hair and beauty salon in Europe.

d……………………………..

January and July are very busy months for Harrods because are sale times. Over 300,000 customers visit the store on the first day alone. Many people sleep outside the store all night to be first in when the doors open on the first day.

e……………………………..

“All things, for all people, everywhere” is the store’s motto. The Harrods name means the best of British quality, service and style. All in all, Harrods is a fascinatingplace to visit.

10. a) Fill in the words from the list, then make sentences using the completed phrases.

busy, over, took, run, survive, security, heart, Food

1. to .........................a shop

2. his son.....................over

3. ..........................the years

4. to.............................a fire

5. .........................personnel

6. the...........................Halls

7. the ................and soul of

8. .............................months

b) Correct the false statements, as in the example.

1. Harrods is in Paris. It isn't in Paris. It's in London.

2. In the beginning, Harrods was a big bakery.

3. In 1983, Harrods opened a branch in Korea.

4. Harrods has got 3,000 departments.

5. There are nine bars and restaurants in the store.

c) Play Vocabulary Revision Game. In teams, use the words below to make sentences. Each correct sentence gets one point.

shopper, plenty of, furniture, sell, suit, rare books, buy, collectors, such as, everywhere, fire brigade, chairman, medicines, security personnel, offer, survive, fascinating place, customers, high quality, autumn collections

d) Take notes under the headings in Ex. 9 b), then tell the group about Harrods.

Grammar (Prepositions)