Belgorod University 2007 M.S. In Economics

LANGUAGES

Russian/Ukrainian Excellent Good Fair

English Excellent Good Fair

EXPERIENCE (Give present or last position first)

COMPANY Alpha Ltd. ADDRESS 17 Sadovaya St., Sochi

TYPE OF BUSINESS INDUSTRY EMPLOYED (Month & Year) Information Technologies From March 1998 to September 2007

POSITION(S) HELD SUPERVISOR’S NAME

Manager Alexander Bach

DESCRIBE YOUR DUTIES

Negotiations, purchase of equipment

WHY DID YOU LEAVE

The company has moved to St.Petersbursg

PERSONAL REFERENCES

Vladimir V. Dobrohot, 32 Morskaya St., Apt. 15, Sochi,

Senior manager, Alpha Ltd.

Phone: 8 926 345 4587

6.34. a) Study the samples of resume. Define their types. b) Write down your resume, explain the choice of the resume type.

Resume 1

Olga Godunov

North Fruitridge Road

Terre Haute, Indiana 47811

(519) 772-1248

CAREER OBJECTIVE:

To obtain a position as an executive secretary with a large corporation.

WORK EXPERIENCE:

March 1993 to Present Secretary, the Benlow Corporation.

620 West Second Street, Terre Haute, Indiana.

Responsible for general running of the office of a

small private firm; duties included typing, filing,

billing, answering telephones, scheduling appoint- ments, etc.

October 1991 to March 1993 Receptionist, Dr. Mark Roan, 702 South Fulton Street, Berne, Indiana.

January 1991 File Clerk, Ajax Insurance Company, 277 Westgate to October 1991 Avenue, Berne, Indiana.

EDUCATION:

September 1990-January 1991 Judson Secretarial School, Berne, Indiana. Courses ping, filing, Gregg shorthand, and business ma- chines operation.

June 1990 Central High School, Berne, Indiana. Diploma with honors.

SPECIAL SKILLS:

Typing -70 w.p.m.

Shorthand - 120 w.p.m.

Languages - French

Computers - IBM WordPerfect, Microsoft Word, QYX Level IV

REFERENCES:

Ms. Alba Cruz, Owner The Benlow Corporation 620 West Second Street Terre Haute, Indiana 47814 (519) 793-8686

Ms. Sarah Cohen, Instructor Judson Secretarial School 141 River Road Berne, Indiana 46781

Dr. Mark Roan 702 South Fulton Street Berne, Indiana 46711 (777) 803-9171

Resume 2

Arnold Stevens• 25-92 Queens Boulevard, Bayside, NY 11202 • (212) 884-7788

Career Objective: An entry-level position in the travel industry

Education

The Bowker Business Institute, 600 Fifth Avenue, New York, New York 10011

Associate degree, June 1997

Major: Travel and Tourism

Courses included: The World of Travel

Reservations and Ticketing

World Geography

Salesmanship

Business Management

Accounting 1

Travel Sales and Services

Travel Industry Organization

Bayside High School, Bayside, New York Diploma, June 1995

Technical courses included: Typing

Bookkeeping

Work Experience:

Sales Assistant M & M Shoe Store, 70-19 Lefferts Boulevard, Bayside, New York 11202 September 1995 to present

Stock Clerk Same as above

September 1994 to September 1995

Skills:

Typing: 50 w.p.m.

Language: Spanish

Computer: SABRE

References:

References will be furnished on request.

Resume 3

Nicolas Balaj

201 New Oak Street

Newark, New Jersey 07555

(201) 885-8855

CAREER OBJECTIVE

Sales Management: a position utilizing experience in sales and supervision

SKILLS

- Over 11 years in sales and sales management

- Documented success developing both leads and long-term business relationships

- Experience developing "team" environment, training and motivating sales staff

WORK EXPERIENCE

Summit & Storch Sales Supervisor

Newark, New Jersey 1991-Present

• Supervise staff of 12 salespeople: hire and train new representa­tives, set quotas, assign leads, manage budgets, plan presentations

• Increased sales from $350,000 to $1,100,000; directed opening of southern office (Atlanta, Georgia); established relation­ships with major manufacturers (including Whirlpool, Maytag, and General Electric)

S.G. Walters Sales Representative

Trenton, New Jersey 1986-1991

• Conducted sales of wide product line to major distributors in tri-state region

• Participated in product development and presentation planning

• Increased territory sales by 75%

EDUCATION

Rutgers University B.A.—Marketing

Rutgers, New Jersey 1986

MISCELLANEOUS

• Fluent in Spanish

• Member SRBA since 1987

• Willing to travel or relocate

6.35. A letter of application is a sales letter in which you are both salesperson and product, for the purpose of an application it to attract an employer’s attention and persuade her/him to grant you an interview. A letter of application serves as the COVER LETTER of your resume. Like a resume it is an opportunity to demonstrate your skills and personality. a) Read two letters of application – solicited (a) and unsolicited (b). b) Write two letters of application (solicited and unsolicited), using the sample letters and the expressions below.

The useful expressions:

- With reference to your advertisement in (newspaper) of Tuesday, January 10, I would like to apply for the position of ... in your compa­ny.

- I recently heard from ... that there is a vacancy in your sales depart­ment.

- I am used to working on my own.

- I appreciate the opportunity to work on my own initiative and to take on a certain amount of responsibility.

- During training/or my present job I took courses in marketing.

- Since my present position offers little prospect for advancement, I would prefer to be employed in an expanding organization such as yours.

- I have a profound experience in …/ excellent communication skills.

- I am a fast learner.

- I enjoy working both as a team member ad independently.

- I love working with people.

- I am a good team member.

- I have a bright outlook to life.

- I consider myself a strong communicator and manager.

- Prior to that I was working for MSN where my responsibilities included …

- My previous work experience enables me to believe I can be valuable asset of your business …

- I performed multifaceted duties that included …

- I am extremely excited about the prospect of launching a marketing career …

- I trust that my letter will be looked upon favourably …

- I am looking for greater challenges.

- Please don’t hesitate to contact me if any questions arise.

- I am writing to you in reply to your advertising in The Daily Telegraph of April 2007 concerning the Vice-President position of your company.

- I am responding to your advertisement in the Daily telegraph of April 2003 for a Marketing Manager position.

-With reference to your advertisement in the Guardian of January 5^th, I should like to apply for the position of Marketing Manager.

- At present I am employed as a … by the local Tourist office, a position I have held for three years.

Some personal qualities:

accepting of feedback analytical articulate honest

calm under pressure assertive cheerful reliable

conscientious cooperative courteous flexible

creative industrious organized punctual

leadership ability motivated persuasive

resourceful self-directed time management

Some skills used:

administration auditing budgeting coaching

diagnosing/assessing editing facilitating organizing

handling complaints interviewing managing promoting

meeting deadlines planning speaking recording

researching selling supervising teaching/training

(a) Solicited letter

2500 North Fruitridge Road

Terre Haute, Indiana 47811

March 1, 2007

Mr. Ikuo Saito, Vice President

Indiana Gas and Electric Company

1114 Broad Street

Terre Haute, Indiana 47815

Dear Mr. Saito:

Having served for the past several years as the sole secretary of a private business, I would like to apply for the position of executive secretary which you advertised in the Terre Haute Gazette of Sunday, February 28, 2007.

As secretary to the Benlow Corporation here in Terre Haute, I was directly responsible to Ms. Alba Cruz, the company’s owner. My services were generally those of a “gal Friday”. In addition to the usual typing, filing, and taking dictation, I was responsible for scheduling all of Ms. Cruz’s appointments, screening her telephone calls and visitors, and organizing her paperwork and cor­respondence.

Essentially, I did everything I could to make Ms. Cruz’s heavy responsibilities easier. Thus, I am familiar with the duties of an executive secretary and believe I am prepared to anticipate and meet all your expectations. I am confident, too, that, with enthusiasm and sincere effort, I can make the transition from a small business to a large corporation smoothly.

I would appreciate your giving me the opportunity to discuss my qual­ifications in person. I would be happy to come for an interview at your convenience, and I can be reached after 5 p.m. at 772-1248.

Sincerely yours,

(b) Unsolicited letter

25-92 Queens Boulevard

Bayside, New York 11202

June 15, 2007

Ms. Loretta Vasquez

The Vasquez Travel Agency

1402 Broadway

New York, New York 10032

Dear Ms. Vasquez:

This month I completed a two-year course of study in Travel and Tourism at the Bowker Business Institute, and my placement counselor, Mr. Robert Feiner, suggested I apply to you for a position as assistant travel agent.

As you will see from my enclosed resume, I have taken courses in nearly every aspect of the travel industry. I have participated in workshops simulating computer and telephone operations, and I have had extensive practice in ticketing and reservations.

My work experience, moreover, has helped me develop an ability to deal with the public, a valuable asset for a travel agency. Not only as a sales assistant, but even as a stock clerk, I have learned to be customer oriented; I have found that courtesy and a smile keep business flowing smoothly.

I would like very much, Ms. Vasquez, to put my skills to work for your travel agency. I am available for an interview Monday through Friday during business hours. You can reach me at 884-7788.

Yours truly,

c) Read the cover letter and define its type.

Mark Diamond

4701 Pine Street, Apt. K-13

Philadelphia, PA 19143

Tel. 1-(215)-748-3037 2 April, 2007

Dear Mr. Marinichenko:

I am a first-year student in the M.B.A. program at the Wharton Business School in Philadelphia.

I understand that you are heading the independent Ukrainian airline. I have heard from my friend Mr. Bill Eastmann, a student at Duke University’s Fuqua School of Business, that you might wish to have an American M.B.A. student work with your airline this summer as an intern. I am very interested in the possibility of such an internship during the summer of 2007.

My professional experience has given me an in-depth knowledge of the air transportation industry. I have, in particular, worked for American Airlines, the Federal Aviation Administration, and Kurth & Company, Inc., an aviation consulting firm where I was Manager of Airline Analysis. My responsibilities included the study of schedules, fares, equipment selection, and financial results. Notably, I prepared numerous feasibility studies for both jet and turboprop routes, including passenger and pure cargo services, for proposed transatlantic and transpacific services.

I wish to place this experience at the disposal of your airline. I believe strongly that my knowledge of the deregulated air transporta­tion industry in the United States could be quite beneficial to your carrier.

I have enclosed a copy of my resume. If my background and qualifi­cations are of interest to you, please telephone me at (215) 748-3037. I would be interested in meeting with you in mid-April in New York to discuss further the possibility of such a summer position, and your requirements.

Sincerely,

Mark Diamond

6.36. Read the sample of a thank-you letter. Write your thank-you letter.

Ms. Lori Roberts

Director of Personnel

Johnston Corporation

Austin, Texas 78777

Dear Ms Roberts:

Thank you for your time and attention during my interview with you last week. I appreciated the opportunity to discuss my qualifications and aspirations with you. I hope that all questions were answered to your satisfaction, but, of course, I would be happy to supply any further information you may need. I am very interested in the growth potential of the position we discussed, and I hope you will consider me as a serious candi­date.

I am looking forward to hear­ing from you soon

Sincerely,

Jeanne Nguyen

1730 Green St., Apt. 205

Austin, Texas 78776 (512)554-1730

6.37. Render the text in English.

Собеседование … умейте слушать

Главных «не» интервью

1. Не опаздывайте. Вы сразу зарекомендуете себя как безответственный и ненадежный сотрудник. Если случилось что-что непредвиденное, обязательно предупредите интервьюера о задержке.

2. не приходите во фривольной или слишком яркой одежде. Даже если вы претендуете на должность дизайнера или курьера, оденьтесь на собеседование сдержанно и, естественно, опрятно.

3. Не ведите себя развязно. Кому нужны развязные сотрудники?

4. Не перебивайте интервьюера. Внимательно слушайте вопросы и не начинайте отвечать, пока HR менеджер не закончит.

5. Не ругайте бывших работодателей. Соискатели часто начинают негативно отзываться о предыдущих местах работы. Этого нельзя делать ни в коем случае, поскольку потенциальный работодатель сразу позиционирует негатив на себя и невольно предполагает, что при увольнении вы будете плохо говорит и о нем.

6. Не говорите много. Зачастую люди испытывают потребность быть выслушанными и, получив такую возможность, начинают «изливать душу» интервьюеру, что, разумеется, может отрицательно сказаться на общем впечатлении от собеседования.

7. Будьте готовы к неожиданным вопросам. Например, увидев в вашем резюме слово «коммуникабельный», интервьюер может спросить, готовы ли вы пойти на улицу торговать гербайлайфом. Часто на собеседованиях задают вопрос об увлечениях, будьте готовы рассказать о том, что вам интересно.

8. Не отказывайтесь выполнять предложенные работодателем задания. Чтобы узнать уровень компетенции и проверить уверенность в себе соискателя, HR менеджеры часто программистов могут попросить решить задачу, торговому менеджеру – предложить аргументы, как уговорить «сложного» клиента купить продукт или услугу.

9. Не приходите неподготовленным. На собеседованиях часто задают вопросы на понимание целей и задач компании, потенциальных кризисов и возможностей выхода их них.

10. Не теряйте самообладания. Иногда HR менеджеры проводят так называемые «стрессовые интервью» и задают много неприятных вопросов, чтобы проверить психологическую устойчивость кандидата. Например, у вас могут спросить, почему вы поступили именно в этот университет, а не в другой, более престижный университет, намекая на нехватку у вас денег или мозгов.

2)Эти вопросы на собеседованиях с работодателем будут заданы обязательно, поэтому ответы на них лучше заготовить заранее:

- Почему вы покинули предыдущее место работы?

- Кем вы видите себя через 5 лет?

- Что для вас важнее – интересная работа или высокая заработная плата?

- На какую оплаты труда вы рассчитываете?

- Как на вас действуют конфликты в коллективе? Как вы ведете себя в конфликтных ситуациях?

3)Первым, с кем ей предстояло поговорить, был начальник отдела кадров. Он ознакомился с резюме до встречи с Ириной (получил его по электронной почте), поэтому в лично беседе она лишь кратко рассказала о своем опыте. Далее последовали вопросы о навыках – умеет ли работать с компьютером, какие программы освоила, и т.д. Получив ответы, начальник отдела кадров пояснил: «Дело в том, что у нас имеется еще одна вакансия, и с вашим образованием и опытом работы вы больше подходите для нее.» После разговора Ирину попросили заполнить анкету – в нее нужно было внести данные из резюме, указать уровень желаемой зарплаты.

В завершение собеседования Ирину попросили расставить приоритеты. Что для нее важнее – уровень заработной платы, соцпакет или интересная работа. Ирина поставила на первое место интерес, потом соцпекет, и только на третье место – зарплату.

APPENDICES

Appendix 1.