Dialogue 1: Booking a Hotel Room over the Phone
A: Good morning. The Grand Hotel.
B: Good morning. I’d like to reserve a single room for three nights starting with
the fourth of August. Do you have any vacancies?
A: I’m afraid our single rooms are fully booked. Would you take a double room?
B: What are your rates for a double room?
A: Our rate for a double room is $ 76 plus VAT (= value added tax).
B: OK, then. I’ll take a double room.
A: In whose name shall I book it, please?
B: In Holm’s name.
A: Could you spell it for me, please?
B: H-O-L-M.
A: How will you be paying?
B: By credit card. The number is 2073 0905 0732 8914.
A: Expiration date?
B: July next year.
A: Thank you, sir. You are welcome to the Grand Hotel.
Dialogue 2: In a Hotel
A: Good evening. I have a reservation for 6 p.m. My name is Thomas Holm.
B: Would you spell the last name, please?
A: Yes. H-O-L-M.
B: Yes. I have your reservation right here. One double from today for three days.
Would you please fill in this registration form?
A: Certainly.
B: Here’s your key. It’s room 1280 on the twelfth floor. The lifts are round the
comer over there.
A: Thank you. What time’s the breakfast, by the way?
B: It's between 7 and 10:30 in the dining-room or you could have it sent up.
A: Oh, that’s nice. I think I’ll have it up in my room then. I’ll give Room Service a
ring about it later. One more thing, could you give me a wake-up call at 6
tomorrow morning?
B: Very good, sir. Have a nice day!
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1) Have you ever been up in a plane?
2) How do you get on board the plane?
3) This is the runway along which the plane will take off.
4) We are gathering speed and lifting smoothly into the air.
5) How do you take to flying?
6) How high are we?
7) We’ll make a non-stop flight without refuelling.
8) That plane is for service on long-distance lines.
9) How many people does it carry?
10) I can’t hear for the roar of the engines.
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Our Cancellation
If, for any reason beyond our control (hereinafter referred to as force majeure [,fors ma'3ә]) it becomes necessary to materially alter or cancel your holiday, we shall offer you the choice of either alternative arrangements of equal standard (if available) or a full refund of money paid. We undertake not to cancel your holiday within 8 weeks of departure except for reasons of force majeure or for non-payment of your holiday balance. We shall offer a compensation: more than 56 days before departure – nil; 56-15 days before departure - £10; less than 15 days before departure - £20.
Just a Coincidence?
Have you ever thought about changing your name? Maybe this will make you think again, especially if you are going on a sea voyage. On December 5th, 1664, a ship sailing off the coast of North Wales sank with 81 passengers on board. There was one survivor – a man named Hugh Williams. On the same date in 1785, another ship sank in the same area with 60 passengers on board. There was one survivor – a man named Hugh Williams. On the very same date, in 1860, a ship sank off the coast of Scotland. On this occasion there were only 25 passengers on board. And incredibly, there was once again one survivor – a man named Hugh Williams.
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There are two different possible sequences of situations given in chronological order. Follow the instructions and try to get out of scrapes.
At the start you are on the plane to a foreign destination. You will be staying one night at the Continental Hotel. You have an important business meeting with a client, Mr. Jones, tomorrow morning at 9.00.
Scenario 1.
1) You’ve left a piece of hand luggage in the departure lounge.
2) The person sitting next to you on the plane won’t stop talking.
3) The plane hits an air-pocket and the flight attendant pours wine over you.
4) You’ve landed. You need some local currency. Go to a currency exchange and get some of your money exchanged.
5) You take a shuttle bus to the city centre. You can’t find the hotel. Ask for directions.
6) Check in the hotel.
7) There are no drinks in the mini-bar and no towels. Phone Room Service.
8) You want to see the town at night. Ask the receptionist for any suggestions.
9) Next morning, ask for the bill. You’ve been charged for several extra phone calls you’ve never made.
10) You realize you didn’t change the time on your watch. It’s 9.30 a.m. local time. You are running late for the meeting.
11) You take a taxi. The driver overcharges you.
12) You arrive at the office at 10.15 a.m. Apologize for being late.
Scenario 2.
1) There’s a delay in take-off. You start talking to the person in the seat next to you.
2) The food arrives. It’s not vegetarian as you requested.
3) You’ve landed. The immigration officer asks for your visa. You don’t have one.
4) You’re at the baggage reclaim. One of your bags has been severely damaged.
5) Take a taxi to your hotel. The taxi driver doesn’t seem to understand you.
6) At the hotel the receptionist has no record of your reservation.
7) You realize you’ve left your briefcase in the taxi. Ask the receptionist for help.
8) You have a bad headache and can‘t sleep because of the disco downstairs.
9) Upon arrival, you gave the hotel laundry your silk shirt to be washed and ironed. Now it is ruined.
10) At breakfast you want some more coffee and a newspaper.
11) You’ve lost the directions of how to get to the office. Phone your client’s secretary.
12) You arrive at the office at 8.49 a.m. Introduce yourself at the reception.
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Questions:
1) When did your last travel? Where did you go? Why did you choose to go there? Was it an all-inclusive holiday?
2) How did you spend that holiday? Relaxing on the beach? Getting to know the locals?
Use these prompts:
How long? What kind of holiday? Stay where? Like it? Why? Where exactly? Food? Go again?
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Uneasy Virtue