Read to the telephone booking, then fill in the gaps in this e-mail confirmation.
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- This is Asia Travel. Have you got four single rooms?
- I’m afraid we only have two single rooms available tonight.
- It’s not for tonight. It’s for the weekend.
- This weekend?
- Yes, Saturday the 12th to Monday the 14th of June.
- The single rooms are all booked this weekend.
- What about double rooms?
- Yes, you can have two double rooms – on Saturday and Sunday night.
- Have they got bathrooms?
- All our rooms have suite bathrooms.
- Good, can I book them now?
- Yes, what name is it, please?
- Asia Travel. The client is Mr. Mitropoulis. That’s M-I-T-R-O-P-O-U-L-I-S. We’ll send you confirmation.
Read the e-mail. Complete the e-mail with the following lines and answer the questions.
| a) Could you tell me what time the restaurant closes? b) I look forward to hearing from you. c) Could I possibly have a quiet room at the back of the hotel? |
1) Who is the e-mail from?
2) Who is it to?
3) What is it about?
4) How does it begin and end?
Write a similar e-mail to book a room at the hotel.
- Book a double room for five nights.
- Ask for a room with a view of the park.
- Ask about room service and other facilities (television, internet, car parking, etc.). Don’t forget to give your personal details.
Practise filling in the online booking form. Complete the form with the information about yourself.
Complete the information in the form in order to book rooms for you and your friend. Think of the most suitable dates.
| THE ROYAL HOTEL | |
| Room Reservation Request | |
| Please reserve (insert numbers of rooms) | |
 Twin bedded | Double bedded |
 Single | |
| From night of ________________________________________ | |
| To morning of _______________________________________ | |
| With breakfast _______________________________________ | |
| Without breakfast ____________________________________ | |
| Name ______________________________________________ | |
| Address ____________________________________________ | |
| Telephone No. ______________________________________ | |
| Approximate time of arrival ____________________________ |
Match the responses to the prompts.
| 1) Good morning. | a) I’m afraid not. It’s the cheapest. |
| 2) I’d like to book a single room with a shower, toilet and continental breakfast. | b) Let me see. Yes, there are some rooms. |
| 3) Can I have a room with a bath? | c) Good morning, sir. Can I help you? |
| 4) How much does this room cost? | d) You may try the Northern Star Hotel. It’s near the station in Davies Street. |
| 5) Are there cheaper rooms? | e) I’m sorry, sir. I’m afraid we have no rooms with a shower available at the moment |
| 6) Is there a cheaper hotel somewhere near here? | f) 20 pounds a night. |
Complete the dialogue with the following phrases.
| Here you are. | I have a reservation. | It’s OK. |
| Non-smoking, please. | That’s right. | Where’s the lift? |
- Good evening, madam.
- Hello. (1) __________. My name is Melissa Grant.
- For two nights?
- Yes. (2) __________.
- Can I see your passport, please?
- Just a moment. (3) __________.
- Do you want a smoking or non-smoking room?
- (4) __________.
- Here’s your key. It’s room 212 – on the second floor.
- Thank you. (5) __________.
- It’s over there. Do you need help with your bag?
- No, thanks. (6) _____.