In pairs, use the flowchart to practise booking airline tickets.
| I’d like [return] ticket to__. |  | Business class or economy? |  | __________ |  | When do you want to travel? |  | I’d like to travel on ___ (at ___). |
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| I will email / call / text you when I have the details. |  | Yes, please. / No, thank you. |  | It’s _____ one way. It’s _____ return. Shall I book it? |  | How much is the ticket going to cost? |  | There’s a [British Airways] flight on ___. (It leaves at___. It arrives at___.) |
Study the signs you may meet at the airport.
| ARRIVALS | ПРИБЫТИЕ |
| DEPARTURES | ОТПРАВЛЕНИЕ |
| BAGGAGE CHECK IN | РЕГИСТРАЦИЯ БАГАЖА |
| BAGGAGE CLAIM | ПОЛУЧЕНИЕ БАГАЖА |
| CART RENTAL END (LUGGAGE CART AREA) | ПРОКАТ БАГАЖНЫХ ТЕЛЕЖЕК |
| CHECK IN | РЕГИСТРАЦИЯ |
| FIRST CLASS ONLY | ТОЛЬКО ДЛЯ ПАССАЖИРОВ ПЕРВОГО КЛАССА |
| ENTRANCE | ВХОД |
| EXIT | ВЫХОД |
| INFORMATION SERVICE | СПРАВОЧНОЕ БЮРО |
| PASSPORT CONTROL | ПАСПОРТНЫЙ КОНТРОЛЬ |
| CUSTOMS | ТАМОЖНЯ |
| CURRENCE EXCHANGE | РБМЕН ВАЛЮТЫ |
Match the following words and pictures. 
| phones |
| baggage reclaim |
| taxis |
| toilets |
| departures |
| car park |
| bar |
| arrivals |
| trolleys |
Complete the words or phrases using the following words.
Board, number, crew, card, control, luggage, reclaim, free, baggage, building, desk, locker
| 1) departures _____ | 7) flight _____ |
| 2) excess _____ | 8) overhead _____ |
| 3) check-in _____ | 9) boarding _____ |
| 4) hand _____ | 10) cabin _____ |
| 5) terminal _____ | 11) baggage _____ |
| 6) duty _____ | 12) passport _____ |
Answer the questions.
| 1) What’s the place where airline staff check your ticket? | a) passengers |
| 2) Who are the people that travel on a plane? | b) boarding card |
| 3) What do airline staff weigh at the check-in desk? | c) check your luggage |
| 4) What do we call the place you’re travelling to? | d) the check-in desk |
| 5) What do airport staff do at passport control? | e) runway |
| 6) What do we call the place where you get on the plane? | f) luggage suitcases |
| 7) What do you call the bags that you can take on the plane with you? | g) gate |
| 8) What’s the part of the airport where the plane takes off and lands? | h) hand luggage |
| 9) What’s the piece of paper they give you at the check-in desk? | i) destination |
Using the flowchart, practise checking-in at an airport. Work in pairs.
| Excuse me, where can I check-in? (Where’s the check-in desk, please?) (Is this the right check-in for Tokyo?) | ||||||
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| You can check-in here / over there. | ||||||
| Can I see your ticket, please? Would you like an aisle seat or a window seat? |  | _________________________ _________________________ | ||||
| How many pieces of luggage do you have? Is that your luggage? Did you pack your bags / case yourself? |  | _________________________ _________________________ _________________________ | ||||
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| I’m flying to [Sapporo]. Do I need to clear customs in [Tokyo]? | ||||||
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| Yes, you do. (No, you can clear customs in Sapporo.) (Have a good flight.) |  | Is that K3? I think you’re on my seat. |  | I’m not sure. I don’t know. (Yes, it is – I’m sorry.) | ||
Write a conversation between two passengers on a plane, using the phrases in the two boxes. Then play out the dialogue in pairs.
| Passenger A | Passenger B | |
| Are you going to Oslo on business? | And do you know when we are due in? | |
| Have you been before? | Do you know when they serve lunch? | |
| How do you like it? | Good. I’m very hungry. | |
| I think that’s my seat belt. | I’m sorry. This one must be mine. | |
| I think we’re due in at 7.30, in five hours. | Very much. What about you? | |
| Quite soon, I think. | Yes, I am. I’m going to a conference. | |
| So am I. | Yes, many times. | |
| Yes, I love Norway. |