Составьте предложения, используя приведенные ниже слова.

Например:

Mr Roinson / to speak to / I’d like	I’d like to speak to Mr Robinson.
1) sure /I’m / in /is /he/not	_______________________________..
2) a moment / will / hold on / you	_______________________________?.
3) and / go / find out / I’ll	_______________________________..
4) is / at / out / the moment / Mr Robinson	_______________________________..
5) you / will / a message / leave	_______________________________?.
6) In / be /Mr Robinson / will / when	_______________________________ ?
7) convenient / you / to ring / will / be / in the afternoon / it /for	_______________________________?.
8) I / who / shall /was /say /calling	_______________________________?.
9) you / repeat /please / the name / will	_______________________________?
10) the name / spell / me /let	_______________________________..
11) have / a note of / I / made / that	_______________________________..

8. Оставьте/примите сообщение в обозначенной ситуации общения. Разыграйте телефонный разговор, используя ключевые слова и выражения, указанные в данном упражнении, и материал Приложения (стр.18-21).

Ключевые слова и выражения:

Для студента А (Mike)	Для студента В (Mrs Porter)
Could I speak to ….?	She’s just gone out for a moment.
May I leave a message …?	Can I take a message?
Could you ask her to…?	Could you hold for a second?
I’d like to invite her to …	I didn't have a pen handy
The address: 23 Green str.	Could you please repeat that information?
Time: at 7 p.m.	Is there anything else?
	let me write that down
	I've got it.

Task for A: You are Mike. Try to leave a message for Nelly, who is not in at the moment.

Introduce yourself/ invite Nelly to answer the call/ ask when Nelly will be back / leave a message for Nelly asking her to come to the party tonight.

Task for B: You are Mrs. Porter (Nelly’s mother). Your daughter is out. Take the message for her.

Introduce yourself/you don’t have a pen handy/ ask Mike to hold a minute/ ask Mike to repeat the information /Write down the information from Mike/.

UNIT II. MAKING AN APPOINTMENT

VOCABULARY

to appoint	to be busy	to suit smb
appointment	to be tied up	to sound good
to make an appointment	to be booked up	to get in touch with somebody
to check an appointment book	to be available/ unavailable	to put through / to connect
to fix	to have in mind	schedule
to fix another appointment	to postpone	date(s)
to be convenient for somebody	to arrange	to agree
to confirm	How about ... ?	message
to send confirmation of the appointment	to suggest another day
to settle the matter on the phone	to have an urgent business
to look forward to ... ing	earlier /later

Ознакомьтесь с информацией о том, как договориться о встрече. Дополните инструкцию своими рекомендациями. Ответьте на вопросы после текста по модели.

How to Set Appointments

Set Appointments

Appointments can be crucial to operating and maintaining any type of business. If you are in sales, you will need to set appointments with both current and potential customers. If you are in the medical or behavioral health field, you need to schedule appointments that fit your clients' schedules as well as your own. No matter what type of business you are running, learning the best methods by which to set appointments will help your business run more smoothly.

Instructions

· Determine how much time needs to be blocked out for each appointment. This will allow you to check your calendar for appropriate days and times according to your current schedule.

· Offer two or three specific dates and times for the appointment. If there are several time slots available, offer the first few that work best for you.

· Be as flexible as possible. If a client or customer is only available later in the day or first thing in the morning but you currently have no slots available, try to reschedule another scheduled activity to accommodate them.

· If you have large blocks of time available throughout the week or month, ask clients or customers if they have a date or time preference. They will appreciate the fact that you value their time.

· Make confirmation calls the day before to remind the client or customer of the time, date and location of the appointment and confirm that they still plan to meet with you.

(By Tielle Webb, eHow Contributor)

Questions:

How do you usually set appointments with your friends? Do you follow all the instructions described?

2. Прослушайте запись разговора по телефону на сайтеhttp://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/4appointments.shtmlи ответьте на следующие вопросы, выбрав правильный ответ:

1) Where is Brian Hibberd?

a) in a meeting

b) on holidays

c) on a business trip

d) at home

2) When is it convenient for Mr Jefferson to have the appointment?

a) 5.15 next Wednesday

b) 4.15 next Wednesday

c) 4.15 next Monday

d) 4.15 this Wednesday

3) How long are Hibberd’s holidays?

a) one week