III. Read the text once again and find synonyms of the words in bold

III. Collect all the words from the text connecting with the expression “labour relations”.

IV. Complete the sentences:

1. Problems arise when …….. .
2. Some autonomy on the part of employees is……….. .
3. If a business is doing well financially, …… .
4. The employees were very much engaged in the business …….. .
5. The combination of Authoritative/Permissive Management Styles has led to …. .
6. A compromise was reached, …….. .

V. Discuss the following.

1. Who is the main person in any business: director, manager, or sponsor?

2. Create a portrait of a manager: his personality, responsibilities, image, relations with the staff, etc.

3. Have you already got working experience? What are\were your relations with your boss?

Comment-on

1. If you were a boss, what management style would you prefer in your own company? Why?
2. Which style is more effective? Prove your answer.

Lesson 2.Style of behaviour

Warm up

1. Today, a skilled manager makes more than the owner. And owners fight each other to get the skilled managers. (Mikhail Khodorovsky)
   How can you describe a skilled manager? What should\shouldn’t he do?
2. What styles of management do you remember? Describe them in one sentence.
3. Which style is preferable for the director and for the worker?
4. What are the criteria showing that the chosen manner of behavior is the right one?

V. Quiz

You have only 7 minutes for this multiple choice quiz. Go ahead!

1)An example of a democratic leader is where:

a) the manager consults the team before making the decision;

b) the manager tells the subordinates what to do;

c) the manager delegates responsibility for the task giving them full authority;

d) the manager allows the team to discuss but then makes the final decision.

2)An example of an autocratic leader is where:

a) the manager consults and then makes a final decision;

b) the manager listens to the staff;

c) the manager allows the staff to get on with their work;

d) the manager tells the staff what to do and makes a final decision.

3)An example of a consultative leader is where:

a) the manager tells the staff what to do;

b) the manager gives the staff the full authority to make decisions;

c) the manager listens to the staff and then makes a final decision;

d) the manager doesn’t take into account the views and opinions of the staff.

4)A laissez-fair manager:

a) delegates tasks to the staff;

b) tells the staff what to do;

c) sets the tasks and gives the staff full freedom to complete the task as they see fit;

d) sets the task but makes a final decision.

From English for Busines

Answers: 1) c; 2) d; 3) c; 4) c.

Case study

Hotel troubles

Mrs. Jackson has worked at the Royal Oak Hotel for fifteen years. She began her career as a receptionist, and is now the office manager. She always thought that she would stay at the hotel until she retired, but now she is not sure. She explains why.

‘Mr. Brown was the manager here until three months ago. We all liked him very much. I think he was a very good manager. He always asked us what we thought before he made any big changes to the hotel. He listened to what we said before he took decisions. ‘

‘After he left we got a new manager, a young man called Mr. Jones. He’s very different. He’s only here three months, but he never asks anyone what they think – he just gives orders, and he expects us to do exactly what he says. ‘

‘This used to be a very friendly place to work – but not now. I really think I may leave. ‘

Answer the questions:

1. Mrs. Jackson says that everybody liked Mr. Brown, and that he was a good manager. She mentions two things that he used to do, in particular. What are they?
2. How would you describe Br. Brown’s management style?
3. Why does Mrs. Jackson dislike the new manager?
4. How would you describe Br. Jones’s management style?

Reading

Read the text in detail.