Sample Complaint Letter

65 Market Street
Val Haven, CT 95135

June 30, 2004

Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435

Dear Sir or Madam:

I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.

To resolve the problem, I would like you to credit my account for the amount charged for my cleats, I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.

Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.

Sincerely,

Signature

Ken Thomas

Задание 6

Прочитайте письмо и фразы, данные ниже. Заполните пропуски фразами.

Dear Sir/Madam,

… the meal that I ate in your restaurant yesterday. … both the service and the quality of the food that was served.

In your advertisement you assure people that you specialize in seafood of the highest quality. … I learnt that you had no seafood left by the time I arrived. …, I would not have come. What is mare the food that I was served ….

…, the waiters were both inattentive and rude. … from the establishment of your reputation. … the reason why I feel the need to write this letter. … a letter of apology, …. I enclose the receipt.

Yours faithfully,

T Wells

T. Wells

a) as well as a full refund

b) I am sure that you will understand

c) I am writing this letter to complain about

d) I look forward to receiving

e) I was dissatisfied with

f) if I had known

g) this was not what I expected

h) to make matters worse

i) was not of the standard that one might expect

j) you can imagine my disappointment when

Задание 7

Прочитайте рекламное объявление и реальные факты, с которыми столкнулись отдыхающие. Напишите письмо управляющему отеля.

Bellevue Hotel

Wigan-on-Sea

Call us now to make your booking

010892 660660

Limited places!

Beautiful sea views

Family atmosphere

TV and Shower in every room

Excellent restaurant

Special offers for July

We welcome children!

a) Your room was at the back of the hotel and had a garden view.

b) The TV didn’t work.

c) The chef was on holiday and the food left much to be desired.

d) You had to pay an extra summer supplement.

e) You had to amuse your kids yourself, because there was no entertainment for children.

Извинения (An Apology Letter)

В начале письма извинитесь за сложившуюся ситуацию и объясните, что произошло. Далее предложите решение проблемы. Завершите письмо повторным извинением.

Sample Apology Letter (Business)

5868 Maple Wood Street

Fairfield, PA 37626

November 29, 2004

Mr. Joseph Bicman

358 Noncom Road

John's Town, PA 57323

Dear Mr. Bicman:

I apologize for the mix-up of order #: 26429782. We have just implemented a new packaging system that still has a few bugs to be worked out, but we did fix your order and sent it out this morning. For your trouble, we have enclosed a $25 gift certificate which can be used at any of our stores. Once again I would like to apologize for the mix-up in your order and any inconveniences this may have caused you.

Sincerely,

Signature

Scott Mahoney

Customer Service Manager

Задание 8

В Вашем доме недавно была шумная вечеринка. Ваш сосед звонил Вам ночью, так как не мог уснуть из-за шума. Напишите ему письмо, в котором Вы приносите свои извинения.

Сопроводительное письмо (Cover Letter)

Сопроводительное письмо – это письмо, которое сопровождает Ваше резюме. Самым распространенным видом такого письма является заявление о приеме на работу(Job Application). Оно включает три параграфа. В первой части Вы представляетесь и говорите о том, откуда Вы узнали о вакансии, и почему она Вас заинтересовала. Во втором параграфе необходимо предоставить краткую информацию о Ваших умениях, образовании и опыте работы. (Подробную информацию работодатель может узнать из резюме). Последний параграф посвящается вопросу собеседования: Вы можете указать время, удобное для Вас, или оговорить, что вы готовы прийти в любое удобное для работодателя время. Обязательно укажите, каким образом с Вами можно связаться.

Sample Cover Letters

Dear Professor:

I am responding to your advertisement in the [name of journal] for a faculty position in the Materials Engineering Department at San Jose State University. I am a Ph.D. candidate at Stanford University in the Department of Materials Science and Engineering. My thesis work is in the area of process modeling for semiconductor fabrication and my specific research topic is the diffusion of dopants in gallium arsenide. My thesis advisor is Professor [name], Director of the Integrated Circuits Laboratory in the Department of Electrical Engineering.

I am particularly interested in a faculty position in a department that values teaching. As you may note from my résumé, I have taken every opportunity to teach while at Stanford University, and I have also participated in various educational projects outside of the university environment. These included the Computer Literacy Project, which I founded and directed for three years in a predominantly minority middle school in [city], and Expanding Your Horizons at San Jose State University, a workshop for young women interested in pursuing careers in math and science. At Stanford University, in addition to being a grader and teaching assistant in several electrical engineering courses in semiconductor processing, I helped design and teach a materials science and engineering laboratory course. I also designed and co-taught a new course for undergraduates entitled Electronic Materials Science.

In addition to teaching, I am looking for a research opportunity that would allow me to continue my work in electronic materials processing, structure and properties. At Stanford University I have accomplished original research in pursuit of my degree, as well as contributed to the development of a fabrication line for GaAs digital technology. While working at [name] Corporation I designed and supervised construction of a thin film laboratory research facility and initiated a research project in amorphous semiconductor thin films.

I expect to finish my degree in [date]. I have enclosed my curriculum vita, including a list of publications, a list of references, and a copy of my passport as proof of U.S. citizenship. Thank you for your consideration. I look forward to hearing from you soon.

Very truly yours,

Dear Manager:

This letter is to express my interest in discussing the Senior Programmer Analyst position posted on the Company web site. The opportunity presented in this listing is very appealing, and I believe that my strong technical experience and education will make me a very competitive candidate for this position.

The key strengths that I possess for success in this position include, but are not limited to, the following:

· I have successfully designed, developed, and supported live use applications

· I am a self-starter.

· Eager to learn new things.

· Strive for continued excellence.

· Provide exceptional contributions to customer service for all customers.

With a MS degree in Information Systems Management I have a full understanding of the full life cycle of a software development project.

I also have experience in learning and excelling at new technologies as needed. My experience includes but is not limited to:

· Customer service and support

· Programming both new applications and maintenance work

· Problem isolation and analysis

· Software quality testing

· Application and requirement analysis

· Process improvement and documentation

Please see my resume for additional information on my experience.

I can be reached anytime via my cell phone, 555-555-5555. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.

Sincerely,

First Name Last Name

Задание 9

Прочитайте письмо. Подчеркните слова и выражения, которые не соответствуют стилю делового письма. Замените подчеркнутые части письма словами и выражениями, данными ниже:

(enclosed), Sir or Madam, look forward to hearing, would like to apply for, reached retirement age.

45 Walpole Rd

Bournemouth BH1 4EH

Reynold’s Department Store

100-105 Wimbourne Rd

Bournemouth BH2 6TG 6 July 2006

Dear Mr or Mrs,

I saw you advertisement for a job as a sales assistant and I want the job.

I am an experienced shop assistant and I have worked in many different departments. Please see my curriculum vitae in the same envelope for more details.

I started working in shops when I was twenty-one, forty years ago. I left my job six years ago when I got too old. Now I feel I am ready for a new challenge.

I would be available for an interview at any time, even at short notice.

I can’t wait to hear from you.

Yours faithfully,

Edna Smith

Задание 10