Match the departments with their area of responsibility

1) Accounts / Finance

2) Personnel

3) Sales and Marketing

4) Research and Development (R&D)

5) Customer Services

6) Public Relations (PR)

a) selling the company’s products or services

b) developing new products

c) stuff problems and recruitment

d) the company’s image

e) invoices, salaries, expenses and budgets

f) dealing with customers’ enquires and complaints

3.Study the following information about employees and management:

The people who work for a company, all the people on its payroll, are its employees, personnel, staff, workers or workforce. But these words can mean just the people carrying out the work of a company, rather than those leading it and organizing it: the management.

Management and administration:

A company’s activities may be spread over different sites. A company’s most senior managers usually work in its head office or headquarters (HQ). Some managers have their own individual offices, but in many businesses, most employees work in open-plan offices: large areas where many people work together. Administration or, informally, admin, the everyday work supporting a company’s activities, is often done in offices like these by administrative staff or support staff. For example, those giving technical help to buyers of the company’s products are in technical support.

Labour is spelled labor in AmE. Labor unions, organizations defending the interests of workers (AmE) are called trade unions in BrE.

When workers are not happy with pay or conditions, they may take industrial action:

■ a strike, stoppage or walk-out: workers stop working for a time.

■ a go-slow: workers continue to work, but more slowly than usual.

■ an overtime ban: workers refuse to work more than the normal number of hours.

Personnel and human resources

In larger organizations there is a human resources department (HRD) that deals with pay, recruitment, etc. This area is called human resources (HR) or human resource management (HRM). Another name for this department is the personnel department.

Look at the information above to find the answers to the crossword

Across

2 and 17 Office workers may wear this. (5,6)

5 All the people working for a company. (5)

7_________workers use their hands. (6)

8 When people stop working to protest. (6)

10 One of the people working for an organization. (8)

11 Occasions when workers stop working to protest: walk-_____(4)

13 Another name for the human resources department. (9)

14 Workers seen as a group. (6)

18 and 15 down Various forms of protest at work. (10,6)

Down

1. Everyone working for a company is on this. (7)

2. Everyone, or everyone except top managers. (9)

3. These are trade in the UK and labor in the US. (6)

4. and 17 across Manual workers may wear this. (4,6)

5. The place in a factory where the production lines are. (4, 5)

6. When people stop work to complain about something. (8)

16 and 12 When workers intentionally produce less. (2,4)