Questions you may need to ask

Is my flight on time? Мой рейс будет вовремя?
When should I be at the gate? Когда мне нужно быть у выхода на посадку?
Where is the boarding gate? Где выход на посадку?
Where is the washroom? Где туалет?
Can I get a window seat? Можно мне место у окна?
Is there somewhere to eat? Здесь можно где-нибудь поесть?
Can I get a coffee at the gate? Могу я выпить кофе у выхода на посадку?
Is my connectionon time? Мой пересадочный рейс будет вовремя?
Where do I collect my baggage? Где мне забрать багаж?

Where can I get a luggage cart? Где мне взять багажную тележку?

Where can I find a taxi? Где мне взять такси?
Where is the departure gate? Где зал вылета?
Where is the arrival gate? Где зал прилета?
Where is the check-in desk for ….airlines? Где регистрация … авиалиний?
Where is the domesticlevel? Где внутренние рейсы?
Where is the international level? Где международные рейсы?

Will they be serving a meal today? Нам подадут еду?

Will they be showing an in-flight movie? Нам покажут фильм?

Can I use my laptop on board? Могу я пользоваться ноутбуком на борту?

At the Airport Ticket Reservation	В аэропорту Резервирование билета
(Speakers: a travel agent and a customer)
Travel agent: Can I help you?	- Чем могу помочь.
B: I want to fly to London next week. I’d like to make reservations for a roundtrip ticket.	- Мне нужно в Лондон на следующей неделе. Я бы хотел забронировать билет туда и обратно.
T. A.: What day are you planning to leave for London?	- Когда именно вы планируете лететь.
В.: On the 12th of March.	- 12 марта.
T. A.: There are three flights to London on that day - at 10 am, at 8.30 and 9 pm. Do you have any preference about the time of the day?	- В этот день есть три самолета в Лондон - в 10.00, 20.30 и 21.00. Есть ли у вас какие - либо предпочтения относительно времени дня.
В.: I’d rather leave at 9 pm I want to get to London early in the morning.	- Я бы предпочел вылететь в 21.00, мне нужно быть в Лондоне рано утром.
T. A.: I can make a reservation for a TWA flight. Are you going to travel 1st-class or economy?	- Я могу забронировать билет на рейс компании TWA. Какой класс вы предпочитаете - 1-ый или эконом.
В.: I prefer economy. How much will it be?	- Я предпочитаю эконом-класс. Сколько это будет стоить.
T.A.: 440 dollars.	- 440 долларов.
В.: Are meals and refreshments served on the flight?	- Во время полета подают напитки и закуски.
Т. A.: Yes, they are.	- Да подают.
B.: What’s the flying time?	- Какова продолжительность полета?
T. A: Six hours.	- Шесть часов.
B.: What’s the London airport we’ll arrive at?	- В какой аэропорт Лондона прибывает рейс?
T. A.: Heathrow Airport. How many days are you planning to stay in London?	- В аэропорт Хитроу. Сколько дней вы планируете пробыть в Лондоне?
В.: Seven days.	- Семь дней.
T. A: When would you like to fly home from London?	- Когда вы хотели бы вылететь из Лондона?
B.: March 22nd.	- 22 марта.
T. A.: All right. Your name and address?	- Хорошо. Ваше имя и адрес.
В.: Boris Brown, 64-42 99th Street, Rego-Parte, New York 11374.	- Борис Браун, 64-42 99 улица, Риго-Парте, Нью-Йорк 11374.
T. A.: And your telephone number?	- И ваш номер телефона?
В.: (718) 439-7286.	- (718) 439-7286.
T.A.: Will you pay by credit card?	- Вы будете платить кредитной картой?
B.: Yes, by Master Card. Number... Valid until January 15, 1993. When can I get my tickets?	- Да, Мастер Кард. Номер ... Действительна до 15 января 1993. Когда я смогу забрать билеты?
T. A.: You’ll have them 2 days before your departure.	- Они будут у вас за 2 дня до вылета.

1.

2. II

3.

- I’d like to make a reservation for a ticket to London on or about the first of November. Are there any planes on these days?	- Я бы хотел забронировать билет на Лондон на 1 ноября.
- I’ll have a look in the time-table for you and see what is available. What class would you like to travel?	- Я взгляну на расписание, посмотрю что есть в наличии. Каким классом вы хотели бы путешествовать?
- Economy class, open return, so that I could use it at any time.	- Эконом класс, билет туда и обратно с открытой датой, так что бы я мог его использовать в любое время.
- Belavia Flight. N 751 leaves at 11.30 and flies direct.	- Прямой рейс компании Белавиа №751 вылетает 11.30.
- All right.	- Хорошо.
­ What’s your name and a telephone number?	- Ваше имя и номер телефона.
- Ivan Borisov, 299-28-93. When can I get my tickets?	- Иван Борисов,299-28-93. Когда я смогу забрать билет?
- You’ll have them two days before your departure. Don’t forget to confirm the flight.	- За два дня до отправления. Не забудьте подтвердить полет.
- All right. Thank you.	- Хорошо. Спасибо.

4.

5. III

6.

- What flights are there from London to Vienna tomorrow?	- Какие есть рейсы на завтра из Лондона в Вену?
- If you’d like to take a seat, I’ll find out for you.	- Я пока посмотрю, а вы присядьте.
- I’d like to travel first class, please.	- Я бы хотел путешествовать первым классом.
- BEA flight BE 502 takes off from Heathrow at 09.25, and flies direct.	- Прямой рейс авиакомпании BEA BE 502 вылетает из аэропорта Хитроу в 09.25.
- What time do I have to be there?	- К какому времени мне необходимо прибыть в аэропорт?
- You’ll have to be at West London Air Terminal by 08.10 at the latest.	- Вам нужно быть у терминала Вест Лондон к 08.10 самое позднее.

7.

8. IV

9.

- I want to fly to Geneva on or about the first.	- Я хочу лететь в Женеву первого числа.
- I’ll just see what there is.	- Сейчас я взгляну, что у нас есть.
- I want to go economy, and I’d prefer the morning.	- Я хочу эконом класс, и предпочел бы утренний рейс.
- Lufthansa Flight LH 203 leaves at 9.20.	- Рейс авиакомпании Люфтганза LH 203 с вылетом 9.20.
- What time do I have to be there?	- К которому времени я должен быть здесь.
- The coach leaves for the airport at 8.15.	- Автобус отправляется в аэропорт в 8.15.

10.

11. V

12.

- Is this Mercury Airlines counter?	- Это стойка регистрации авиакомпании Меркури Аирлайнс?
- Yes, it is. May I help you?	- Да это так. Чем могу вам помочь?
- I’d like to check my reservation for today’s flight to Mexico City.	- Я бы хотел подтвердить свою бронь на рейс в Мехико.
- May I see your passport and ticket?	- Могу ли я увидеть ваш паспорт и билет?
- Is everything in order?	- Все в порядке?
- Yes, it is. Where is your baggage?	- Да. Где ваш багаж?
- It’s over there.	- Вот он.
- Very well. It weighs exactly thirty pounds.	- Очень хорошо. Он весит ровно три фунта.
- Do I get a baggage check?	- Я получу ярлык на багаж?
- Yes, you do. Here it is. Now go to gate number seven. Your flight number is 326.	- Да, конечно. Вот он. Сейчас пройдите к воротам номер 7. Номер вашего рейса 326.
- What time does the plane leave?	- Во сколько вылет?
- At 4.30.	- В 4.30.

13.

14. VI

15.

At the Customs (Speakers: two passengers)	- Таможенный контроль
- Have you filled in the immigration card?	- Вы уже заполнили свою миграционную карту?
- Yes. Have you?	- Да, а вы?
- I don’t need to. It’s only for non-British citizens.	- Мне не нужно. Это только для не Британских граждан.
- Oh, yes, of course. Is this the way?	- Ах, да, конечно! Идти сюда?
- No, I go through here – «British Passport», you see. I’m afraid you have to go over there. It says «Commonwealth and EEC Passports».	- Нет, я иду через паспортный контроль для британцев. Я боюсь вам нужно туда. Там сказано для граждан Евросоюза и остальных.
- All right. See you outside the baggage claim area.	- Хорошо. Увидимся снаружи после получения багажа.
(Speakers: a customs officer and a passenger)	-
- Can I see your passport?	- Могу я увидеть ваш паспорт.
- Certainly, here it is.	- Конечно, вот он.
- Have you anything to declare?	- Вам нужно что - либо декларировать?
- Nothing.	- Нет, ничего.
- What’s the purpose of your visit?	- Какова цель вашего визита?
- I’m attending a conference in London.	- Я прибыл на конференцию в Лондоне.
- Well, would you mind opening this bag, please.	- Вас не затруднит открыть эту сумку, пожалуйста?
- There you are.	- Вот, пожалуйста.
- Thank you. Right. That’s all. You can go through now.	- Спасибо. Хорошо, это все. Теперь вы можете пройти далее.
- Thank you.	- Спасибо.
Passport control	-
- Helen, the passport control officer will ask you for your passport. Produce it, please.	- Элен, офицер паспортного контроля просит показать твой паспорт. Покажи его пожалуйста.
- Oh, yes, here it is. I believe he will ask us where we are going to.	- Ох, да, вот он. Я думаю, он спросит нас, куда мы направляемся.
- That’s right. Besides he will be interested to know how long you are going to stay here.	- Это верно. Кроме того он спросит нас как долго мы планируем пребывать здесь.
- I am obliged to answer all questions. Is that so?	- И я обязана ответить на все вопросы. Это так?
- No doubt. You will have to tell the passport control officer about the purpose of your visit.	- Несомненно. Ты должна будешь сообщить ему цель своего визита.
- Anything else?	- Что-нибудь еще?
- Nothing else. They are usually very polite.	- Больше ничего. Обычно они очень вежливы.
- Will he ask me about the visa I have?	- Спросит ли он о наличии у меня визы.
- Sure, he can. He’ll be interested to know if you have a tourist visa, or a multiple entry and exit visa or an exchange one.	- Конечно, он может спросить. Он будет интересоваться, какой тип визы у тебя.
- But I have an immigration visa. It has been recently granted to me. I’m not going to extend it.	- Но у меня иммиграционная виза. Я недавно получила ее и собираюсь продлить.
- O.K. Don’t be nervous. Everything will be fine.	- ОК. Не нервничай. Все будет хорошо.
- Is that all?	- Это все?
- No, after the passport control you’ll go through the customs control at the customs area.	- Нет, после паспортного контроля ты пройдешь через таможенный контроль.

Buying a ticket:

• I'd like to reserve a seat to Delhi.
• Will that be one way or round trip (Single or return journey)?
• How much is a round trip ticket?
• It's Rs 20,000/-. Will you pay cash, by cheque (check) or by credit card?
• Here's my Visa Card. Can I get a window seat please? I don’t want an aisle seat.
• You can choose your seat when you check in.

Checking In:

• Can I see your ticket and passport, please?
• Here they are. Can I get a window seat?
• Yes, that's no problem. You're in seat 15A.
• Thanks. Where do I go next?
• Go to Gate D5.

On the aircraft (Airplane / aeroplane):

• Would you like something to drink?
• Could I have a cup of coffee?
• Here you are. Please fill out this form before the plane lands.
• What is this form for?
• It's a Customs and Immigration form. You will use that in the airport before you can enter the country.

The Arrival:

• Thank you for flying Air India!
• I had a good trip. Thanks for your help.
• It was our pleasure and we hope to see you again.

Getting through Customs:

• Do you have anything to declare?
• I just have a packet of cigarette to be given to my friend as a gift.
• That's fine. Have a nice stay.

Getting your luggage:

• At which carrousel (a conveyer belt that carries luggage to be claimed by air travelers) will my luggage be?
• At number 6, over there.
• Great! I'll get a cart right away.
• Be sure you have your luggage ticket.
• Yes, it's right here attached to my plane ticket.

Going through Immigration:

• What's in the small bag?
• I have some books.
• Could you open it please?
• Sure.
• Okay, you can go.

Getting out:

• Excuse me, where can I get a taxi?
• You can get it just outside.
• Thank you!

ARRIVAL

A: Welcome to Canada. May I see your passport please?

B: Sure. Here it is.

A: Where are you coming from?

B: I'm coming from Seoul, Korea.

A: What is the purpose of your visit?

B: I'm here on business.

A: How long are you planning to stay?

B: I'll be staying for three weeks.

A: Where will you be staying?

B: I'll be staying at a hotel.

A: Have you ever been to Canada before?

B: No, this is my first time.

A: Do you have anything to declare?

B: No, nothing.

A: Enjoy your stay.

B: Thank you.

At flights airport

Ranjan has arrived at the flights airport to catch flight B A 201 to Calcutta.

Ranjan: porter ! Porter?

Porter: Yes sir. Only one bag? What flightandflights airlinessir?

Ranjan: Domestic travel to Calcutta.

Porter:This way sir. Please pay Re 10 for porterage at the airlineticket booking counter.

Porter: airline luggage counter One piece sir? Here is your travel baggageticket?

Rajan: (To the porter). Has the flight toCalcutta been called yet?

Porter:Yes sir. Please stand in that lineand wait for your turn.

Sample Conversation

Check-in Assistant:	Hello. Are you flying to St. Martin today?
Passenger:	Yes, I have my ticket here.
Check-in Assistant:	Great. I'll need to see your passport as well.
Passenger:	I have an e-ticket. Uh...is this the part you need?
Check-in Assistant:	Actually I just need your name and I can find you on the computer.
Passenger:	Oh OK. It's Bates. Frank Bates.
Check-in Assistant:	Great. Here we are. Oh, you're traveling with an infant today.
Passenger:	Yes, my daughter Mia. She's 14 months.
Check-in Assistant:	Okay. I'll need to see your daughter's birth certificate to prove that she is under two years of age.
Passenger:	Here you are. Say, would we be able to get an aisle seat? I may have to walk her around if she gets fussy.
Check-in Assistant:	Sure. I'll put you near the washroom too.
Passenger:	Thanks. Can I take my stroller to the gate?
Check-in Assistant:	Yes, we'll check it in the over-sized luggage after you board. Are you just checking these two bags today?
Passenger:	Yes, I'll take my knapsack as my carry-on.
Check-in Assistant:	Did you pack these bags yourself?
Passenger:	Yes.
Check-in Assistant:	Okay. Here is your boarding pass. Be at the gate one hour prior to boarding time. You will be able to preboard because you are traveling with an infant. Our flight crew will have some special instructions for take-off and landing.

At a travel agency

Agent: May I help you?

Nancy: Yes, I need a ticket to Paris.

Agent: One way or round trip?

Nancy:Round trip.

Agent: When will you be leaving?

Nancy: Next month, the 2nd. I prefer a morning flight.

Agent: Do you want any particular airline?

Nancy:No, but I do want to go business class and have a direct flight.

Agent: When will you be returning?

Nancy: I want to return on the 15th of next month.

Agent: Let me check the computer. Yes, there is a flight available on Blue Skies Air Ways. The tickets will cost

$ 1645.

Nancy:Sounds good, book it.

Agent: Thank you. You can pick up your tickets at this office on the 28th.

Nancy: Thanks.

At the airport check-in

Nancy:Hello

Agent:Hello. May I have your ticket and passport?

Nancy:Yes, here they are.

Agent:How many pieces of luggage will you be checking in?

Nancy:Just one, I also have one carry on bag.

Agent:Your luggage is two kilos over the limit. You will have to pay an extra charge of $100.

Nancy:No problem. Is cash OK?

Agent:Certainly.

Nancy:Here you go.

Agent:Thank you, have a nice flight.

Nancy:Thanks.

At Customs

Agent:Welcome to Paris. Do you have anything to declare?

Nancy:No.

Agent:Could you open your bag please?

Nancy:Sure, is everything OK?

Agent:Yes ma’am, enjoy you stay in Paris.

Nancy:Thanks.

A: "Welcome. May I have your tickets?"
B: "Here you go."
A: "Is anybody else traveling with you two?"
B: "No. It's just us."
A: "Do you have your passports with you?"
B: "Yes. Here it is."
A: "I'm going to ask you a series of questions. Please respond with a yes or a no."
B: "Ok."
A: "Did someone you do not know ask you to take something on the plane with you?"
B: "No."
A: "Did you have possession of your luggage since you packed?"
B: "Yes."
A: "Did you leave your luggage unattended at all in the airport?"
B: "No."
A: "Are you carrying any weapons or firearms?"
B: "No."
A: "Are you carrying any flammable material?"
B: "No."
A: "Do you have any perishable food items?"
B: "No."
A: "Great. Can you place your baggage over here?"
B: "Sure."
A: "Would you like an aisle or a window seat?"
B: "Window seat please."
A: "Ok. I am placing you two in 21A and 21B. The gate number is C2. It is on the bottom of the ticket. They will start boarding 20 minutes before the departure time. C2 is located around the corner through the hall. Thank you."
B: "Can you point me to gate C2?"
A: "Sure. It's that way. Around that corner."
B: "Great. Thank you."

Time

3.00 P.M.

Rahul : Excuse me sit.
Receptionist : Yes please.
Rahul : I want to clarify one doubt.
Receptionist : Yes please ask me.
Rahul : At what time will Mumbai flight come?
Receptionist : Mm… today it comes late.
Rahul : When will it be landed?
Receptionist : By 4'O clock.
Rahul : Oh! I have to wait for another one hour. Can I wait in the lounge?
Receptionist : Yes. You can wait.
Rahul : How much is the entrance ticket?
Receptionist : It's Rs. 50/-.
Rahul : Give me an entrance ticket.
Receptionist : You can get it from the opposite counter.
Rahul : OK. Thank you.
4.00 P.M.
Rahul : Welcome back home uncle. You have been away for a long time.
Uncle : Just 3 years Rahul.
Rahul : How are aunt and baby?
Uncle : They are quite well.
Rahul : Are you comfortable in Malaysia?
Uncle : Quite comfortable.
Rahul : How about travelling?
Uncle : It was quite ok.
Rahul : Did you come in business class?
Uncle : Yes. I came by business class.
Rahul : Come on. Let us go home.
Uncle : Arrange a taxi.

Expression		Response
Would you like economy or first class tickets?		Economy class.
When would you like to depart?		On Friday the 14th of next month.
Will that be round trip or one way?		Round trip please.
Do you have any luggage to check in?		I have two suit cases and a travel on bag.
May I have your ticket please?		Here you go.
Do you have anything to declare?		No, I don't

Conversation Activities

Pair Work- discussion

Have you ever flown on a plane? Tell your partner about it using some of the ideas

for discussion below. Your partner should ask questions to get more information.

· when and where you went

· how long the flight took

· the quality of the service from the flight attendants

· how the flight was: (smooth or turbulent, relaxing or nerve-wracking)

· did you enjoy it

· do you like to fly

Pair work- role play

The situation:At a travel agency asking for information for a flight.

Working with a partner, role play the situation, using the information

below

The roles:A travel agent, a customer

Destination: Seoul	Destination:San Francisco
Airline: Blue Skies Skies	Airline: World Wide Airlines
Departure time: Saturday 1:30 AM	Departure time:Saturday 9:00 am
Flight length:16 hours	Flight length:12 hours
Layover: San Francisco,Tokyo	Layover:Direct flight
Price: Coach- $950 Business class- $1650 First class- $1900 P	Price: Coach- $1050 Business class- $1650 First class- $2000
Preferred seating Aisle Window	Preferred seating Aisle Window
Destination:Chicago	Destination:Moscow
Airline: National Airways	Airline: Great Northern Airline
Departure time:Sunday 8:30 am	Departure time:Sunday 1:45 pm
Flight length:24 hours	Flight length:18 hours
Layover:London,New York	Layover:Paris
Price: Coach- $1150 Business class- $1550 First class- $2400	Price: Coach- $1250 Business class- $1450 First class- $2500
Preferred seating Aisle Window	Preferred seating Aisle Window

Listen to some typical public announcements made in an airport or airplane.

Pre-boarding Announcement

Good afternoon passengers. This is the pre-boarding announcement for flight 89B to Rome. We are now inviting those passengers with small children, and any passengers requiring special assistance, to begin boarding at this time. Please have your boarding pass and identification ready. Regular boarding will begin in approximately ten minutes time. Thank you.

Final Boarding Announcement

This is the final boarding call for passengers Erin and Fred Collins booked on flight 372A to Kansas City. Please proceed to gate 3 immediately. The final checks are being completed and the captain will order for the doors of the aircraft to close in approximately five minutes time. I repeat. This is the final boarding call for Erin and Fred Collins. Thank you.

Pre-flight Announcement

Ladies and gentlemen, welcome onboard Flight 4B7 with service from Hong Kong to San Francisco. We are currently third in line for take-off and are expected to be in the air in approximately seven minutes time. We ask that you please fasten your seatbelts at this time and secure all baggage underneath your seat or in the overhead compartments. We also ask that your seats and table trays are in the upright position for take-off. Please turn off all personal electronic devices, including laptops and cell phones. Smoking is prohibited for the duration of the flight. Thank you for choosing Mountain Airlines. Enjoy your flight.

Captain's Announcement

Good afternoon passengers. This is your captain speaking. First I'd like to welcome everyone on Rightwing Flight 86A. We are currently cruising at an altitude of 33, 000 feet at an airspeed of 400 miles per hour. The time is 1:25 pm. The weather looks good and with the tailwind on our side we are expecting to land in London approximately fifteen minutes ahead of schedule. The weather in London is clear and sunny, with a high of 25 degrees for this afternoon. If the weather cooperates we should get a great view of the city as we descend. The cabin crew will be coming around in about twenty minutes time to offer you a light snack and beverage, and the inflight movie will begin shortly after that. I'll talk to you again before we reach our destination. Until then, sit back, relax and enjoy the rest of the flight.

Safety Briefing

Ladies and gentlemen, on behalf of the crew I ask that you please direct your attention to the monitors above as we review the emergency procedures. There are six emergency exits on this aircraft. Take a minute to locate the exit closest to you. Note that the nearest exit may be behind you. Count the number of rows to this exit. Should the cabin experience sudden pressure loss, stay calm and listen for instructions from the cabin crew. Oxygen masks will drop down from above your seat. Place the mask over your mouth and nose, like this. Pull the strap to tighten it. If you are traveling with children, make sure that your own mask is on first before helping your children. In the unlikely event of an emergency landing and evacuation, leave your carry-on items behind. Life rafts are located below your seats and emergency lighting will lead you to your closest exit and slide. We ask that you make sure that all carry-on luggage is stowed away safely during the flight. While we wait for take off, please take a moment to review the safety data card in the seat pocket in front of you.

Key phrases and questions at the airport

1. What is the purpose of your trip?
You may hear phrase 1 when you arrive in the UK. The answer can be 'business', 'study', 'pleasure' or maybe ,both'.

2. Did you pack this bag yourself?
Phrase 2 is asking about who put things into your bags. You should always pack your bag yourself and you should always be able to answer 'yes' to this question.

3. Please do not leave any bags unattended.
Phrase 3 is asking people to keep their bags with them at all times. If you put it down and walk away, people will maybe think it is a suspicious package.

4. Do you have anything to declare?
Phrase 4 is asking if you have anything in your bags that you need to pay tax on to bring it into the UK (e.g. alcohol, tobacco, carpets).

5. Flight BA333 is now boarding.
Phrase 5 means that you can now go to get onto this flight so go and join the queue.

6. Flight UA666 has been cancelled.
Phrase 6 means that this flight will not be flying or taking off. The airline has stopped it. If this is your flight it is very bad news. Speak to someone about alternative flights.

7. Flight SA999 has been delayed.
Phrase 7 means that the flight is going to be late. Look at the information board and wait for new information.

8. Would passenger Jo Page please come to...
Phrase 8 is asking for this person to go to an information desk. If it is not your name, don't worry about it.

9. This is the final call for flight BA111 to……..
Phrase 9 means that this flight will go or take off very soon. If it is your flight, you must go quickly to the plane.

10. Please make your way to Gate 9.
Phrase 10 is telling you to go to Gate 9 and get ready to board the plane.