VOCABULARY. LEARN THE WORDS. Attractions, inclusive tours, coaching tours, cruising tours, the ready-made packages, a one-stop convenience

attractions, inclusive tours, coaching tours, cruising tours, the ready-made packages, a one-stop convenience, a chain basis, a recent trend, the best bargains

Assignment 2.1 Read and translate the text:

Travel agencies are retail tourist companies which offer many attractions to people. Travel agencies act like shops with different tourist products.

Travel agencies sell tour operators´ tour packages and all kinds of tourist products – transportation, accommodations, sightseeing and others. Among tour packages are inclusive tours, charter inclusive tours, inclusive tours with excursions, coaching tours and cruising tours.

Usually travel agencies form groups of tourists to participate in the ready-made package tours. They also make individual travel arrangements.

Travel agencies provide their customers a one-stop convenience. The traveler can make all the arrangements for his trip without going to separate places for his airplane or railway ticket, his hotel reservation, his rental car, the most interesting excursions, services of a guide or a guide-interpreter, tickets to museums, theatres and shows. Besides he can get travel insurance and obtain visas from the travel agency.

A recent trend that has developed among travel agents is to operate on a chain basis with several outlets.

Travel agencies in the tourist destination provide special services necessary for the travelers when they stay in that area. These services include local sightseeing tours, arrangements for independent travels, currency exchange, tickets for local entertainment and so on.

Any retail travel agency involves a great deal of contact with public. Many of the customers expect travel agencies to advise them on where to spend their vacations, where to accommodate, to what restaurants to go, which show to attend.

The successful sale of services depends on pleasing the customer when the travel agency serves the customer with the best bargain.

Assignment 2.2 Answer the following questions:

1. What kind of companies are travel agencies?

2. What do travel agencies offer to people?

3. What do they sell?

4. What do tour packages include?

5. What kind of packages is there among tour packages?

6. What do travel agencies do for tourist groups?

7. What does a one-stop convenience include?

8. What do local travel agencies provide?

9. What do the customers expect from the travel agencies?

10. What does the successful sale of services depend on?

Assignment 2.3 Use the appropriate words from the list:

shops, services, travel insurance, ready-made, obtain visas, one-stop convenience, sightseeing tours, currency exchange, retail travel agency,

1. Travel agencies act like … with different tourist products.

2. Usually travel agencies form groups of tourists to participate in the … package tours.

3. Travel agencies provide their customers a … .

4. Besides he can get … and … from the travel agency.

5. These services include local … , arrangements for independent travels, … , tickets for local entertainment and so on.

6. Any … involves a great deal of contact with public.

7. The successful sale of … depends on pleasing the customer when the travel agency serves the customer with the best bargain.

Assignment 2.4 Translate the following sentences from Russian into English:

1. Турагентства предлагают клиентам большое количество туристических услуг в розницу. Турагентства действуют как магазины с разнообразными турпродуктами, начиная с билетов на самолет и заканчивая билетами в театр или на концерт.

2. Турпакеты включают инклюзивные туры, чартерные инклюзивные туры, инклюзивные туры с экскурсиями и круизные туры.

3. Многие турагентства работают на сетевой основе с несколькими точками розничного сбыта.

4. Успешная работа турагентства зависит от того, остался ли клиент удовлетворен услугами агентства, и считает ли он, что приобрел лучшие услуги за свои деньги.