Read the dialogues and translate them. Play out one of the dialogues.

Dialogue 1

- Hello, can I speak to Mr. Semler, please?

- Speaking.

- Hello, this is Manuel Postigo from DRK. I’m calling about the conference next week. Is it possible to send me some more information?

- Yes, of course. Could you give me your address, please?

- It’s [email protected].

- Could you repeat that please?

Dialogue 2

- Hello.

- Hello, is that Mr. Druper?

- Speaking.

- Oh, hello. Richard Peace here. Could you tell me something about the conference?

- Yes, of course, Richard. What would you like to know?

Dialogue 3

- Is that Pete?

- No, this Hans.

- Hello, Hans. It’s Lydia Booker here.

- Hi.

- I’m calling about the conference.

Dialogue 4

- Can I speak to Pete Karob, please?

- Who’s calling?

- Rosa Kleeb.

- Is that K-L-E-E-B?

- Yes, that’s right.

- I’m sorry, his extension is on voicemail. Would you like to leave a message?

- No, I’ll try again later.

- Thank you for calling.

Dialogue 5

- Hello, is that Mr. Waltanen?

- You’re through to the wrong extension. Who do you want?

- Mr. Waltanen.

- You need extension 417. Hold on – I’ll transfer you.

Dialogue 6

- Hello, Janet.

- Oh, hello, Fabio. I’m afraid I can’t talk now. I’m in a meeting. Can I call you back?

- Of course. I’ll be in the office until quarter past four.

- Fine. I’ll call you later.

Dialogue 7

- Hello, Roger.

- Is Magda back from holiday?

- No, I’m afraid she’s away for two more days. Can she call you when she gets back?

- Thanks. I’ll be here until the end of the week.

Dialogue 8

- Mrs. Rill’s number is on voicemail. Would you like to leave a message or would you speak to someone else?

- Does she have an assistant?

- Hold on – I’ll find out.

Dialogue 9

- Could you give Ali a message, please?

- Yes, of course.

- Could you ask him to call Fernando Robles – that’s R-O-B-L-E-S – on 223987? I’ll be at that number until five o’clock.

- Sure, I’ll give him the message.

- Thanks. Bye.

Dialogue 10

- Can I leave a message for Bruno?

- Yes, of course. Go ahead.

- Please tell him that Jan Nagel from Atco called, and that I’ll call again tomorrow morning.

Dialogue 11

- Hi. Is Hamid Kumal there?

- No, I’m afraid he’s not at his desk. Can I take a message?

- Thanks, Could you say that Elena Roche called. Could you ask him to call me back before six?

Dialogue 12

- I’m afraid Mr. Kumal isn’t here at the moment. Can I take a message?

- Yes, I wanted to check he received my message. I sent him an e-mail and I left a voicemail on his mobile.

- Sorry, I didn’t catch your name.

- It’s Svensson. S-V-E-N-S-S-O-N.

- Thank you Mr. Svensson. I’ll tell him.

Read the American telephone alphabet. Then practise spelling your name and the name of your company using a telephone alphabet.

THE AMERICN ALPHABET
A for Able	J for Jig	S for Sugar
B for Baker	K for King	T for Tare
C for Charlie	L for Love	U for Uncle
D for Dog	M for Mike	V for Victor
E for Easy	N for Nan	W for William
F for Fox	O for Oboe	X for X-ray
G for George	P for Peter	Y for Yoke
H for How	Q for Queen	Z for Zebra
I for Item	R for Roger

Study spelling an e-mail address. Practise spelling your e-mail address or your company’s e-mail address.

Spelling an e-mail address:

[email protected]=w-i-n-k-e-l-h-at-k-l-n-dot-com

winkelh@kln/sales.com=w-i-n-k-e-l-h-at-k-l-n-forward-slash-sales-dot.com

[email protected]=w-i-n-k-e-l-h-at-k-l-n-dash-europe-dot-com

Complete the gaps using the words and phrases in the box.

Is that, this is, it’s about, through, fine, can I do, can I speak, one moment, how are, help you.

A: (1) _______________ to Mr. Badman please?

B: (2) _______________, please. You’re (3) _______________ now.

A: (4) Hello, _______________ Mr. Badman?

C: (5) _______________ Jon Gratz.

A: (6) Hello, Jon. _______________ you?

C: (7) _______________, thanks. What (8) _______________ for you?

A: (9) Well, _______________ the Ugandan business.

C: (10) Right. How can I _______________?

Write the questions out correctly.

1) (speak / who / did / to / you?)

_____________________

I spoke to the department manager.

2) (this evening / coming / who / is?)

_____________________

Just our two Belgian agents.

3) (left / who / briefcase / a / here / yesterday?)

_____________________

I did.

4) (is / boss / your / who?)

_____________________

Kathrin Mathys.

5) (you / report / do / who / to?)

_____________________

I report to Kathrin Mathys.

Complete the dialogues with the following words.

Message, It’s, calling, My name is, putting, answerphone, through, Is that, out, engaged, on, call back, Speaking, speak to, Is that.

Dialogue 1

A: Hello?

B: Good morning. Could I (1) _____ Colin James?

A: Who’s (2) _____, please?

B: (3) _____ Paul Matthews.

A: One moment, please. I’m (4) _____ you through.

C: Hello?

B: (5) _____Mr. James?

C: (6) _____.

Dialogue 2

A: Good morning. Boulding Limited. Can I help you?

B: Yes. I’m trying to contact Simon Fallow. He left a (7) _____ on my (8) _____.

A: I see. Well, I’m afraid Mr. Fallow’s (9) _____ at the moment. Can I ask him to (10) ____ you _____ later?

Dialogue 3

A: Hello.

B: Hi. (11) _____ Carlos?

A: Yeah, speaking.

B: Hi, Carlos. (12) _____ Serena.

A: Oh, hello. I was expecting you to ring last night.

B: I did, but I couldn’t get (13) _____. The line was (14) _____.

A: Oh yes, I’m sorry about that. I was (15) _____ the phone to my brother for about an hour.