Letter confirming changed plans
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Confirmation of a hotel reservation
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Replying to an inquiry |
· State within the first two sentences exactly what you are responding to and what you are providing.
· Answer all the questions.
· Provide whatever explanation is needed to ensure a clear understanding
· Use a separate paragraph for each response to a question.
· Give the client all the information he/she needs to make a booking.
· Be friendly and positive.
· Response letters are an opportunity to demonstrate good customer service, thereby creating or reinforcing a good image.
· Use a courteous, professional, conversational tone.
· Use simple rather than complex sentences.