Business Letter Self-Assessment Test

Are the following statements True or False?

1. With block format, all new paragraphs are indented.
True
False

2. In business letters a salutation is generally followed by a comma or a colon.
True
False

3. Business letters should be simple and easy to read.
True
False

4. It is advisable to wait a day between writing and sending an important letter.
True
False

5. The date on a business letter should appear after the salutation.
True
False

6. An "Enclosure" note should appear below the typed name of the sender at the end of the letter.
True
False

7. The first paragraph of a business letter should be comprised entirely of "small talk".
True
False

8. Contact information generally appears in the closing paragraph of the letter.
True
False

9. Identifying the audience is one of the first steps in planning a business letter.
True
False

10. It is considered standard formatting to include the recipient's address before the salutation in a business letter.
True
False

Sending Information Lingua Services Galactic Ltd 69 Milk Street, LONDON SW7 6AW, UK Tel: +44 20 123 4567 Fax: +44 20 765 4321 Email: [email protected]   Date Ms Andrea Philips Dreamtime Movies Universal Ltd 54 Oxford Road Skagnes SK3 4RG Dear Ms Philips Translation Services & Fees Thank you for your letter of 22 January enquiring about our translation services. Lingua Services Galactic offer a full range of translation services to help you in the development of sales literature and web sites. I have pleasure in enclosing our latest brochures and price list from which you can see that our prices are highly competitive. I look forward to calling you in a few days. Yours sincerely James Brown James T Brown Sales Manager Enc: 3

Sample Resume/CV

Thomas Crown       Objective Seeking an International Sales Management position in Information Technology where my extensive sales experience will be used to the full         Experience 2003-present Intelel Inc. London, UK   National Sales Manager   Increased sales from £60 million to £100 million. Implemented Internet sales grossing £25 million. Doubled sales per representative from £5 to £10 million.   2001-2003 Teletrona Systems Edinburgh, UK   Northern Sales Manager   Increased regional sales from £95m to £200m. Suggested new services adding £35m to revenue. Expanded sales team from 30 to 60 representatives.   1999-2000 ESS Holdings Cambridge, UK   Senior Sales Representative   Increased sales by 300% annually. Closed deals with 100 major new accounts. Won over 25 competitor clients - adding £50 million to revenue.   1996-99 ESS Holdings Cambridge, UK   Sales Representative   Increased sales by 300% annually. Awarded company's top sales award each year. Developed 'Winning Presentations' training course. Education 1992-96 London University London, UK   BA, Business Administration & Information Systems Captain of University Rugby Club   1988-92 St Andrew's School Plymouth, UK   4 GCE 'A' Levels President of school's Drama Society Interests St Andrew's Board of Governors, rugby, drama, chess         17 King's Terrace, Richmond, Surrey, UK Tel: +44 181 123 456 Email: [email protected]

Resignation Letter

22 Tufton Street London, SW1P 3TL Tel: 020 7593 1760 November 1st, 2007 Josie Waters Fielders Pharmacy 14 Broadway London, SE1 7DG Dear Mrs. Waters, I am writing to provide formal notice of my resignation from Fielders Pharmacy. My last day will be November 14th, 2006. I trust that two weeks is sufficient notice for you to find a replacement for my position. I would be pleased to help train the individual you choose to take my place. Thank you for employing me for the past three years. My experience as clerk, supervisor, and floor manager has been very positive and I'm confident that I will use many of the skills I have learned at Fielders in the future. If you have any concerns, please contact me at my personal email address. All the best, Annie Wright Annie Wright [email protected]

Lay-off Letter

Pino's Pizzaria Viale Silvani 10, 2345 Bologna, Italy Tel:051 520799 November 30th, 20-- Joanne Montague Via Belmeloro 18 40123 Bologna Dear Ms Montague, As you are probably aware, the recent smoking ban has had a profound impact on our business. Our sales have dropped 40 percent in the last six months. Though we do not expect this to be a long-term concern for our business, we don't expect sales to return to normal until the summer when our patio opens for the tourist season. Due to the loss in business we regret to inform you that we are laying-off all of our hosts and hostesses for the winter and spring. With business being so slow our servers can handle the task of greeting and seating customers on their own. You are entitled to two week's severence pay, which will be paid in full on your next paycheck. Please come in for any scheduled shifts next week. Thank you for your hard work and dedication at Pino's Pizzaria. Please apply again for our next summer season. Sincerely, Franco Bellini Franco Bellini Owner

Payment Request

Sampson's Stationary 30 Silverstone Ave Kamloops, BC V2A 8B1 Tel:250-429-0002 February 21st, 20-- Mr. Ken Davis Hanson's Montessori School 15 Main St. Kamloops, BC V2A 7B5 Our ref: #223 Dear Mr. Davis: Outstanding Invoice Our records show that you have an outstanding balance dating back to January, 200-. Your January invoice was for $445.00 and we have yet to receive this payment. Please find a copy of the invoice enclosed. If this amount has already been paid, please disregard this notice. Otherwise, please forward us the amount owed in full by March 1st, 20--. As our contract indicates, we begin charging 5% interest for any outstanding balances after 30 days. Thank you in advance for your cooperation. We hope to continue doing business with you in the future. Sincerely, Maria McPhee Maria McPhee Accountant Enclosure: Invoice #223