V. Discuss the following

1. Who is the main person in any business: director, manager, or sponsor?

2. Create a portrait of a manager: his personality, responsibilities, image, relations with the staff, etc.

3. Have you already got working experience? What are\were your relations with your boss?

Comment-on

1. If you were a boss, what management style would you prefer in your own company? Why?
2. Which style is more effective? Prove your answer.

Lesson 2.Style of behaviour

Warm up

1. Today, a skilled manager makes more than the owner. And owners fight each other to get the skilled managers. (Mikhail Khodorovsky)
   How can you describe a skilled manager? What should\shouldn’t he do?
2. What styles of management do you remember? Describe them in one sentence.
3. Which style is preferable for the director and for the worker?
4. What are the criteria showing that the chosen manner of behavior is the right one?

V. Quiz

You have only 7 minutes for this multiple choice quiz. Go ahead!

1)An example of a democratic leader is where:

a) the manager consults the team before making the decision;

b) the manager tells the subordinates what to do;

c) the manager delegates responsibility for the task giving them full authority;

d) the manager allows the team to discuss but then makes the final decision.

2)An example of an autocratic leader is where:

a) the manager consults and then makes a final decision;

b) the manager listens to the staff;

c) the manager allows the staff to get on with their work;

d) the manager tells the staff what to do and makes a final decision.

3)An example of a consultative leader is where:

a) the manager tells the staff what to do;

b) the manager gives the staff the full authority to make decisions;

c) the manager listens to the staff and then makes a final decision;

d) the manager doesn’t take into account the views and opinions of the staff.

4)A laissez-fair manager:

a) delegates tasks to the staff;

b) tells the staff what to do;

c) sets the tasks and gives the staff full freedom to complete the task as they see fit;

d) sets the task but makes a final decision.

From English for Busines

Answers: 1) c; 2) d; 3) c; 4) c.

Case study

Hotel troubles

Mrs. Jackson has worked at the Royal Oak Hotel for fifteen years. She began her career as a receptionist, and is now the office manager. She always thought that she would stay at the hotel until she retired, but now she is not sure. She explains why.

‘Mr. Brown was the manager here until three months ago. We all liked him very much. I think he was a very good manager. He always asked us what we thought before he made any big changes to the hotel. He listened to what we said before he took decisions. ‘

‘After he left we got a new manager, a young man called Mr. Jones. He’s very different. He’s only here three months, but he never asks anyone what they think – he just gives orders, and he expects us to do exactly what he says. ‘

‘This used to be a very friendly place to work – but not now. I really think I may leave. ‘

Answer the questions:

1. Mrs. Jackson says that everybody liked Mr. Brown, and that he was a good manager. She mentions two things that he used to do, in particular. What are they?
2. How would you describe Br. Brown’s management style?
3. Why does Mrs. Jackson dislike the new manager?
4. How would you describe Br. Jones’s management style?

Reading

Read the text in detail.

Three Effective Management Styles

Being an effective manager means knowing when to use the right management style. Some styles, for instance, are more people-oriented, while others tend to focus on a project or product. The management style you select will depend on your people’s skills and knowledge, available resources (like time and money), desired results, and, of course, the task before you.

I. Your job is to select the management style that works best for any given situation. Managing without a specific style leads to a specific set of circumstances that can slow you down and even lead to costly mistakes.

Get your people to do their best work by using one or more of the following effective management styles:

Participatory Style

Here, it is critical to give each employee an entire task to complete. If that’s not possible, make sure the individual knows and understands his or her part as it relates to the project or task. When people on your team know where they fit in the big picture, they’re more likely to be motivated to complete the task. Take the time to explain the details and why their role is important. If your tasks are divided among groups, coordinate each group’s contribution so that everyone knows where and how they fit in. Make a concerted effort to minimize obstacles and difficulties that arise. Reward not only jobs well done, but motivation as well. This will maintain the momentum and let people know that you have faith in their efforts.

Directing Style

Sometimes a situation will call for a direct style of management. Perhaps a tight deadline or the project involves numerous employees and requires a top-down management approach. Here, a manager answers five questions for the employees: What? Where? How? Why? and When? Let them know what they need to do, how they’re going to do it, and when they must be finished. With this style, don’t be afraid to set specific tasks. You also need to set clear, short-term goals like, “Your goal is to complete three reports a day.” In addition, be willing and able to make decisions quickly. Make sure, as well, to reward and recognize jobs well done.

Teamwork Style

If you want to expedite a project and optimize a process for completing that project, managing by teamwork is the way to go. When you motivate people to pool their knowledge, the results may exceed your expectations. Often, teams can tackle problems more quickly than what you can accomplish on your own. The give-and-take can create a process that you can copy in other projects.

Remember that successful teamwork depends on coordinated efforts among the staff, as well as solid communication skills. Reports must be clear and concise. Probably most important, however, is your willingness to credit the team for its success and independence, rather than your bright management skills.

http://www.managementstyles.net

II. Find English equivalents of the words from the text:

иметь тенденцию, выбирать, зависеть от, доступный, обстоятельство, приводить к чему-либо, дорогостоящая ошибка, весь, относиться к чему-либо (к делу), вклад, препятствие, вознаграждать, ставить и достигать цель, согласованные усилия, решать проблему, ускорять, принимать решения, краткий\сжатый, желаемый результат, вера в успех, жесткие сроки, завершить проект, результат превосходит ожидания.

III. Answer the questions:

1) What things are common in all three styles?

2) Why are the styles effective?

3) For what purposes which style can you use? What results can you get?

4) What is the aim of any management style?