Write a similar fax, changing

• the names

• the dates

• and some other details

Unit twelve

Telephoning

Text

Two weeks before the group is to leave Moscow for London Pete telephones David. His secretary answers the call.

Secretary: International Management here, can I help you?

Pete: Good afternoon. My name is Smirnov from Economtraining, Moscow, Russia. Could I speak to Mr. Hill, please?

Secretary: Hold on, please. I'll just see if Mr. Hill is available ... I'm putting you through.

Pete: Thank you

David: Speaking

Pete: David, good afternoon. I am sorry to disturb you but we have a problem I am afraid

David: What kind of problem is it?

Pete: Well, you see, one of the participants has fallen ill and he won't be able to join the group.

David: I'm certainly sorry to hear that. First I 'll have to make another reservation for a single room since the number of participants isn't even now. Besides it will cause changes in the Programme Fee.

Pete: Can you reduce the fee by one thousand pounds auto­matically?

David: I'm afraid it can't be done. Some of the expenses are not directly connected with the number of participants. For example hiring coaches for excursions, for airporthotel transfers and so on. I'll make calculations and send you the appropriate Amendment to the Contract.

Pete: Good. If I find the amended fee quite reasonable I shall immediately instruct the bank to make the transfer.

David: The reduction will be about nine hundred pounds and I hope you will pay for the Programme next week, as the Contract says.

Pete: When you make calculations please remember it's a force majuere case. Neither we nor you are responsible. We should split the expenses involved.

David: I agree with you and I'll take that into account. In an hour or so I'll send you the amendment.

David keeps his promise and sends the amendment in thirty min­utes. Pete finds the amended Programme Fee quite acceptable, signs the Amendment and sends it by fax to David

Words and expressions

twelve		двенадцать (числ.)
telephone		телефон
to telephone		звонить по телефону
telephoning		звонок по телефону
conversation	[konv@'seISn]	беседа
telephone conversation		разговор по телефону
The group is to leave Moscow ...		Группа должна вылететь из Москвы
to answer	['¸ns@]	отвечать
call	[kþl]	звонок
to answer the call		отвечать на звонок, сни­мать трубку
Can I help you?		Чем могу быть полезен9 Слушаю вас
Hold on, please.		Не вешайте трубку
available	[@'veIl@bl]	доступный, наличный
I'll see if he is available.		Я посмотрю сейчас, на месте ли он
I'm putting you through.		Соединяю вас
Speaking.		Слушаю
to be sorry		быть огорченным
to disturb	[dIs'týb]	беспокоить
I'm sorry to disturb you.		Простите, что беспокою вас
kind		вид, сорт,тип
What kind of problem is it?		Какая проблема? (Какого рода проблема9)
to fall ill		заболеть
He has fallen ill.		Он заболел.
to be able		быть в состоянии
to join		присоединить (ся)
to join the group		присоединиться к группе
He won't be able to join the group		Он не сможет приехать вместе с группой.
to hear	[hI@]	слышать
I'm sorry to hear that		Очень печально это слы­
		шать.
to make another reserva­tion		сделать другой заказ (гостиницы)
I'll have to make another		Придется перезаказать
reservation.		гостиницу.
single	[sIÎgl]	единственный, один
single room		номер на одного
since		так как, поскольку
number		количество
even		ровный, четный
even number		четное количество
besides		кроме того
to cause	[kþz]	причинять, вызывать
to reduce	[rI'djüs]	уменьшать (ся)
to reduce the fee by ...		уменьшить стоимость на ..
automatically	[,þt@'m{tIk@"lI]	автоматически
I'm afraid it can't be done.		Боюсь, что этого нельзя
		сделать.
expenses	[Iks'pensIz]	расходы
directly	[dI'rektlI]	прямо
to be connected with...		быть связанным с ..
for example		например
to hire	[haI@]	снимать, арендовать, брать
		в лизинг
coach	[koutS]	автобус (большой, для ме­ждународных перевозок)
transfer	['tr{nsfý]	переезд
and so on		и так далее
to amend		дополнять, изменять
amendment to the Con­tract		дополнение, изменение к контракту
to find		находить
reasonable	['rÖzn@bl]	разумный, приемлемый
immediately	[I'mÖdj@tlI]	сразу, немедленно
to instruct	[In'strökt]	давать указание
to make a transfer		сделать перевод
reduction	[rI'dökSn]	уменьшение
about	[@'baut]	около
hundred	['hönndrId]	сто (числ.)
force mareure	[,fþs m{'Zý]	форс-мажор, непреодо­лимая сила, ни от кого не зависимые отрицатель­ные обстоятельства, ос­ложнения
case		случай
a force majeure case		в случае форс-мажора
neither ... nor ...	['naID@ ... 'nþ]	ни .. ни ...
responsible	[rI'spons@bl]	несущий ответственность
to agree	[@'grÖ]	соглашаться
to agree with somebody		соглашаться с кем-либо
to take into account syn. to take into conside­ration		принимать во внимание
promise	['promIs]	обещание
to keep one's promise		сдерживать обещание
thirty	['TýtI]	тридцать (числ.)
acceptable	[@k'sept@bl]	приемлемый

Exercises

1. Underline the sentences true to the text:

• Pete telephones David.

David telephones Pete.

David's secretary telephones Pete.

• He makes this call two days before the group is to leave Moscow.

He makes the call one week before the Russian businessmen are to leave Moscow.

He makes the call two weeks before the businessmen are to leave

• One of the participants has fallen ill.

Mr Lvov, Group Leader, has fallen ill .

Two participants have fallen ill.

• David will have to change the hotel reservation.

Pete says he has changed the hotel reservation.

Pete says he will have to change the hotel reservation.

• This change causes the change of the fee.

This change does not cause the change of the fee.

The businessmen do not speak about the change of the fee.

• David promises to telephone to settle the problem.

David promises to send a fax message to settle the problem .

David settles the problem dining the telephone talk.

2. Read the following:

• go	• colleague
group	greet
get	gleetings
good	change
glad	changes
single	page

again		message
piogiamme		gentleman
agiee		gentlemen
		apologise
• planning	• meeting		• skiing
putting	entering		checking in
producing	sending		checking out
having	working		parking

• answers the call The secretary answers the call. the programme the fee It will cause changes in the Programme. Can you reduce the fee?

• the number It is not directly connected with the number of partici­pants. thirty David sends the amendment in thirty minutes. Thiough I am putting you through.