XIII. A letter of application. Write these parts of the letter in the correct places in this letter

10 March, 2011		London WC2B 3XP		Dear Sir or Madam
Tracy Davis (Miss)		Position		Yours faithfully
Personnel Manager		Person Friday		62 London Lane
Whitehouse & Co Ltd		to hearing from you		London EC4 7EL

I enclose an application form for the________of________. As you can see, I do not have any experience, but my examination results were good and I am very interested in fashion. I am available for an interview at your convenience. I look forward ________________

XIV. A job description.Julian Lee is the general manager of a nuclear research institute. He is responsible for all aspects of running the institute, including managing the staff and organizing the finances, but he is not a scientist.

BNC · NUCLEAR RESEARCH DIVISION Julian LeeGeneralmanager West House Street, Leeds, LEI 4HB Tel 0113-245 6267 Fax 0113-243 3123 e-mail: [email protected].

a) Which of the tasks below do you think he has to do and which of them he doesn’t have to do?

Tasks	What does he have to do	What doesn’t he have to do
ü find new uses for radioactive material;
ü recruit new staff;
ü repair the equipment;
ü conduct performance appraisals;
ü prepare the budgets;
ü check health and safety procedures;
ü sell the institute’s ideas in foreign markets.

B) Compare your answers with a partner.

XV. Say where you see yourself in 5-10 years. What responsibilities do you think you will have?

UNIT III

BUSINESS CALLS

I. Practice the pronunciation of the following words:

experience [ ], actually [ ], prospective [ ], foreign[ ], although [ ], disadvantage[ ], essential [ ], sure [ ], regular [ ], necessary [ ], alert [ ], customer [ ], impression [ ].

II. Translate the following words and word combination into Russian and learn them by heart:

-to make a phone call - a long-way distance call

- stressful - in advance

- to make notes - to reach the agreement on the phone

- to confirm the main points - to be misunderstood

- to sound alert/efficient - to be at stake

- disadvantage - a first-time business call

III. Read and translate the text.

BUSINESS CALLS

If you don’t have much experience of making phone calls in English, making a business call can be a worrying experience. If you have to call someone you already know, you may actually enjoy making the call but remember that long distance calls are expensive.

Or you may have to make a first-time business call to a prospective client: not easy in English! Making a phone call to a stranger can be quite stressful, especially if they speak English better than you.

Most business people, unless they feel very confident, prepare for an important phone call in a foreign language by making notes in advance. And during the call they make notes while they are talking to help them to remember what was said.

Although it is quick and convenient to phone someone to give them information or to ask questions, the disadvantage is that there is nothing in writing to help you to remember what was said. It is essential to make notes and often when an agreement is reached on the phone, one of the speakers will send a fax to confirm the main points that were made.

As it is so easy to be misunderstood when talking on the phone it is a good idea to repeat any important (especially numbers and names) back to the other person to make sure you’ve got it right. Always make sure you know the name of the person you are talking to. If necessary, ask them to spell it out to you, so that you can make sure you’ve got it right – and try to use then name during the call. And make sure they know you name too.

It’s important to sound interested, helpful and alert when answering the phone. You may have to make or receive calls to or from regular customers and prospective customers, so a good telephone manner not only makes an impression in business, but it also helps to make money.

When you’re talking on the phone, remember that the person you’re talking to may be having difficulties too. In short don’t forget that the other person:

1. wants to understand you easily, so try to speak clearly; 2. can’t see your reactions, so always confirm that you have (or have not) understood each point that’s been made;

3. can’t see you and doesn’t know what a nice person you are, so make sure you sound polite and agreeable; 4. hasn’t got all day, so make sure your call is brief; 5. is getting an impression of your firm while talking with you, so make sure that you sound efficient – your firm’s image may be at stake, even if you’re just taking a message.